ChangeLogTag:Tue Mar 23 20:18:20 2004 Douglas C. Schmidt <schmidt@cs.wustl.edu>

1 files changed, 42 insertions, 18 deletions

diff --git a/docs/ACE-bug-process.html b/docs/ACE-bug-process.html
index 67018769191..f1ed007750a 100644
--- a/docs/ACE-bug-process.html
+++ b/docs/ACE-bug-process.html
@@ -26,9 +26,9 @@ fixes may actually be discouraging the creation of a larger community
 of users who have deep knowledge of how ACE and TAO work and can help
 provide bug fixes and new features. <P>
 
-Therefore, in order for us to continue supporting ACE and TAO
-effectively and to allow the ACE and TAO user community to evolve, we
-abide by the following policies:
+For us to continue supporting ACE and TAO effectively and to allow the
+ACE and TAO user community to evolve, please make it a point to abide
+by the following policies:
 
 <UL>
 
@@ -44,14 +44,17 @@ our policy for addressing these bug reports: <P>
 
 <OL>
 
-<LI> If a report or question is from someone <A
+<LI> If a report is from someone <A
 HREF="http://www.cs.wustl.edu/~schmidt/ACE-sponsors.html">sponsoring</A>
-our work we will respond to it in a timely manner.  Please contact <A
-HREF="mailto:schmidt@cs.wustl.edu">me</A> if you'd like to become a
-sponsor. <P>
+our work we will respond to it in a very timely manner.  Please
+contact <A HREF="mailto:schmidt@cs.wustl.edu">me</A> if you'd like to
+become a sponsor. <P>
 
 <LI> If it's a bug report along with a fix we will also apply this
-in a timely manner. <P>
+in a timely manner. In general, people who submit good bug
+    reports with fixes tend to get much better help from the core DOC
+    group team, irrespective of whether they are sponsors or not since
+    they are helping our overall effort move ahead. <P>
 
 <LI> If it's a bug report that will prevent ACE or TAO from working on
 a major platform used by our sponsors we'll try to fix it as time
@@ -66,9 +69,8 @@ bugs as time permits, but may not get to them for a while unless it
 affects our work or the work of our sponsors.  If you'd like an
 immediate response, please contact <A
 HREF="mailto:schmidt@cs.wustl.edu">me</A> about becoming a sponsor or
-contact <A HREF="http://www.riverace.com">Riverace</a> or <A
-HREF="http://www.theaceorb.com">OCI</A> for commercial support of ACE
-or TAO, respectively. <P>
+contact one of the companies that provides <A
+HREF="commercial-support.html">commercial support</A> for ACE+TAO. <P>
 
 We encourage bug reports for those without support to be posted
 initially to the <A
@@ -79,9 +81,29 @@ users</A> (<A
 HREF="mailto:tao-users@cs.wustl.edu">tao-users@cs.wustl.edu</A>)
 mailing lists, where the ACE+TAO user community may already have
 developed, or have an interest in developing, a solution.  While the
-core ACE+TAO development team will continue to participate in this
-mailing list we can not guarantee immediate response to all
-postings. <P>
+core ACE+TAO development team participates in this mailing list, we
+can not guarantee responses to all postings. <P>
+
+<LI> If you post something and don't get a reply, please do
+    the following:<P>
+
+<UL>
+<LI>
+ Check to see whether your posting made it to the list, which you
+  can see by checking out the <A
+    HREF="http://groups.google.com/groups?q=comp.soft-sys.ace&ie=UTF-8&oe=UTF-8&hl=en">comp.soft-sys.ace</A> newsgroup to see if your posting is visible. <P>
+
+<LI> If it's not visible, please make sure you're <A HREF="ACE-mail.html">subscribed to the mailing
+  list(s)</A> you sent the report to since we have a "members only" posting
+  requirement to minimize spam. <P>
+
+<LI> If it is visible and you haven't received a reply this probably means
+  that either no one knows the answer or no one has time to answer it.
+  As always, if you need more predictable help please contact one of 
+  <A HREF="
+    http://www.cs.wustl.edu/~schmidt/commercial-support.html">commercial support</a> companies for ACE+TAO.<P>  
+
+</UL>
 
 <LI> If you find a problem with a version of TAO that was released by
     <A HREF="http://www.theaceorb.com/">OCI</A> then please report it
@@ -96,15 +118,17 @@ experience of the ACE and TAO user community to field these types of
 questions, as well.  If you have a question about TAO, you should
 first check out the TAO <A HREf="http://www.theaceorb.com/faq/">online
 FAQ</A> to see if your question has already been answered.  If you
-require consulting support for ACE and/or TAO, please contact <A
-HREF="http://www.riverace.com">Riverace</a> or <A
-HREF="http://www.theaceorb.com">OCI</A>, as well. <P>
+require consulting support for ACE and/or TAO, please contact one of
+the companies that provides <A
+HREF="commercial-support.html">commercial support</A> for ACE+TAO.<P>
 
 </UL>
 
 Naturally, we encourage other ACE+TAO users to continue to help
 provide fixes and advice in response to postings on the ACE and TAO
-mailing list. <P>
+mailing list.  But please be sensitive to the fact that the core team
+is <EM>very</EM> busy so we simply don't have time to address problems
+reported by non-sponsors. <P>
 
 <HR><P>
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