ChangeLogTag:Fri Apr 13 05:30:04 2001 Douglas C. Schmidt <schmidt@tango.doc.wustl.edu>

1 files changed, 17 insertions, 5 deletions

diff --git a/docs/ACE-bug-process.html b/docs/ACE-bug-process.html
index 69f7a8d19d2..4f63f0dfa11 100644
--- a/docs/ACE-bug-process.html
+++ b/docs/ACE-bug-process.html
@@ -40,7 +40,10 @@ HREF="../TAO/PROBLEM-REPORT-FORM">$TAO_ROOT/PROBLEM-REPORT-FORM</A>
 will be given a tracking number and entered into our <A
 HREF="http://ace.cs.wustl.edu/bugzilla">bug tracking database</A>.
 Please use these forms since bug reports that are not submitted in
-this form are likely to fall through the cracks.  <P>
+this form are likely to fall through the cracks.  Here is our policy
+for addressing these bug reports: <P>
+
+<OL>
 
 <LI> If a report or question is from someone <A
 HREF="http://www.cs.wustl.edu/~schmidt/ACE-sponsors.html">sponsoring</A>
@@ -55,16 +58,18 @@ in a timely manner. <P>
 a major platform used by our sponsors we will fix it in a timely
 manner, as well. <P>
 
-<LI> If it's a bug report that doesn't fall into the preceding
-category we will treat it like all other bug reports and assign it a
+</OL>
+
+<LI> If it's a bug report that doesn't fall into the preceding three
+categories we will treat it like all other bug reports and assign it a
 tracking number and enter this into our <A
 HREF="http://ace.cs.wustl.edu/bugzilla">bug tracking database</A> for
 future processing.  We will address these bugs as time permits.  If
 you'd like an immediate response, please contact <A
 HREF="mailto:schmidt@cs.wustl.edu">me</A> about becoming a sponsor or
 contact <A HREF="http://www.riverace.com">Riverace</a> or <A
-HREF="http://www.theaceorb.com">OCI</A> for commercial support of ACE or
-TAO, respectively. <P>
+HREF="http://www.theaceorb.com">OCI</A> for commercial support of ACE
+or TAO, respectively. <P>
 
 We encourage bug reports for those without support to be posted
 initially to the <A
@@ -79,6 +84,13 @@ core ACE+TAO development team will continue to participate in this
 mailing list we can not guarantee immediate response to all
 postings. <P>
 
+<LI> If you find a problem with a version of TAO that was released by
+    <A HREF="http://www.theaceorb.com/">OCI</A> then please report it
+    to <A
+    HREF="mailto:taosupport@ociweb.com">taosupport@ociweb.com</A> since
+    their version of TAO is somewhat different from the DOC group's
+    version of TAO and thus they provide their own support. <P>
+
 <LI> If it's a general question about how to use ACE or TAO feature
 we'll try to respond as time permits, though we will also rely on the
 experience of the ACE and TAO user community to field these types of