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<title>Support - Frequently Asked Questions - Apache HTTP Server</title>
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<p class="menu"><a href="../mod/">Modules</a> | <a href="../mod/directives.html">Directives</a> | <a href="../faq/">FAQ</a> | <a href="../glossary.html">Glossary</a> | <a href="../sitemap.html">Sitemap</a></p>
<p class="apache">Apache HTTP Server Version 2.0</p>
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<a href="http://www.apache.org/">Apache</a> > <a href="http://httpd.apache.org/">HTTP Server</a> > <a href="http://httpd.apache.org/docs/">Documentation</a> > <a href="../">Version 2.0</a> > <a href="./">FAQ</a></div><div id="page-content"><div class="retired"><h4>Please note</h4>
<p>This document refers to the <strong>2.0</strong> version of Apache httpd, which <strong>is no longer maintained</strong>. Upgrade, and refer to the current version of httpd instead, documented at:</p>
<ul><li><a href="http://httpd.apache.org/docs/current/">Current release version of Apache HTTP Server documentation</a></li></ul></div><div id="preamble"><h1>Support - Frequently Asked Questions</h1>
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<h2><a name="support" id="support">Support</a></h2>
<ul>
<li><a href="#support.what2do">"Why can't I ...? Why won't ... work?" What
to do in case of problems</a></li>
<li><a href="#support.support">Whom do I contact for support?</a></li>
</ul>
<h3><a name="support.what2do" id="support.what2do">"Why can't I ...? Why won't ... work?" What to do in case of
problems</a></h3>
<p>If you are having trouble with your Apache server software, you should
take the following steps:</p>
<dl>
<dt>Check the errorlog!</dt>
<dd>Apache tries to be helpful when it encounters a problem. In many
cases, it will provide some details by writing one or messages to the
server error log. Sometimes this is enough for you to diagnose & fix
the problem yourself (such as file permissions or the like). The default
location of the error log is
<code>/usr/local/apache2/logs/error_log</code>, but see the <code class="directive"><a href="../mod/core.html#errorlog">ErrorLog</a></code> directive in your config files for the
location on your server.</dd>
<dt>Check the <a href="http://httpd.apache.org/docs/2.0/faq/">FAQ</a>!</dt>
<dd>The latest version of the Apache Frequently-Asked Questions list can
always be found at the main Apache web site.</dd>
<dt>Check the Apache bug database</dt>
<dd>Most problems that get reported to The Apache Group are recorded in
the <a href="http://httpd.apache.org/bug_report.html">bug database</a>.
<strong>Please</strong> check the existing reports, open
<strong>and</strong> closed, before adding one. If you find that your
issue has already been reported, please <em>don't</em> add a "me, too"
report. If the original report isn't closed yet, we suggest that you
check it periodically. You might also consider contacting the original
submitter, because there may be an email exchange going on about the
issue that isn't getting recorded in the database.</dd>
<dt><a id="support.what2do.user-support" name="support.what2do.user-support">Ask in a user support forum</a></dt>
<dd><p>Apache has an active community of users who are willing to share
their knowledge. Participating in this community is usually the best and
fastest way to get answers to your questions and problems.</p>
<p><a href="http://httpd.apache.org/userslist.html">Users
mailing list</a></p>
<p><a href="irc://irc.freenode.net/#httpd">#httpd</a> on
<a href="http://freenode.net">Freenode IRC</a> is available for
user support issues.</p>
<p>USENET newsgroups:</p>
<ul>
<li>comp.infosystems.www.servers.unix
[<a href="news:comp.infosystems.www.servers.unix">news</a>]
[<a href="http://groups.google.com/groups?group=comp.infosystems.www.servers.unix">google</a>]
</li>
<li>comp.infosystems.www.servers.ms-windows
[<a href="news:comp.infosystems.www.servers.ms-windows">news</a>]
[<a href="http://groups.google.com/groups?group=comp.infosystems.www.servers.ms-windows">google</a>]
</li>
<li>comp.infosystems.www.authoring.cgi
[<a href="news:comp.infosystems.www.authoring.cgi">news</a>]
[<a href="http://groups.google.com/groups?group=comp.infosystems.www.authoring.cgi">google</a>]
</li>
</ul></dd>
<dt>If all else fails, report the problem in the bug database</dt>
<dd><p>If you've gone through those steps above that are appropriate and
have obtained no relief, then please <em>do</em> let the httpd developers
know about the problem by <a href="http://httpd.apache.org/bug_report.html">logging a bug
report</a>.</p>
<p>If your problem involves the server crashing and generating a core
dump, please include a backtrace (if possible). As an example,</p>
<div class="example"><p><code>
# cd <var>ServerRoot</var><br />
# dbx <var>httpd</var> <var>core</var><br />
(dbx) where
</code></p></div>
<p>(Substitute the appropriate locations for your <var>ServerRoot</var>
and your <var>httpd</var> and <var>core</var> files. You may have to use
<code>gdb</code> instead of <code>dbx</code>.)</p>
</dd>
</dl>
<h3><a name="support.support" id="support.support">Whom do I contact for support?</a></h3>
<p>With several million users and fewer than forty volunteer developers,
we cannot provide personal support for Apache. For free support, we
suggest participating in a <a href="#support.what2do.user-support">user forum</a>.</p>
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