1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
432
433
434
435
436
437
438
439
440
441
442
443
444
445
446
447
448
449
450
451
452
453
454
455
456
457
458
459
460
461
462
463
464
465
466
467
468
469
470
471
472
473
474
475
476
477
478
479
480
481
482
483
484
485
486
487
488
489
490
491
492
493
494
495
496
497
498
499
500
501
502
503
504
505
506
507
508
509
510
511
512
513
514
515
516
517
518
519
520
521
522
523
524
525
526
527
528
529
530
531
532
533
534
535
536
537
538
539
540
541
542
543
544
545
546
547
548
549
550
551
552
553
554
555
556
557
558
559
560
561
562
563
564
565
566
567
568
569
570
571
572
573
574
575
576
577
578
579
580
581
582
583
584
585
586
587
588
589
590
591
592
593
594
595
596
597
598
599
600
601
602
603
604
605
606
607
608
609
610
611
612
613
614
615
616
617
618
619
620
621
622
623
624
625
626
627
628
629
630
631
632
633
634
635
636
637
638
639
640
641
642
643
644
645
646
647
648
649
650
651
652
653
654
655
656
657
658
659
660
661
662
663
664
665
666
667
668
669
670
671
672
673
674
675
676
677
678
679
680
681
682
683
684
685
686
687
688
689
690
691
692
693
694
695
696
697
698
699
700
701
702
703
704
705
706
707
708
709
710
711
712
713
714
715
716
717
718
719
720
721
722
723
724
725
726
727
728
729
730
731
732
733
734
735
736
737
738
739
740
741
742
743
744
745
746
747
748
749
750
751
752
753
754
755
756
757
758
759
760
761
762
763
764
765
766
767
768
769
770
771
772
773
774
775
776
777
778
779
780
781
782
783
784
785
786
787
788
789
790
791
792
793
794
795
796
797
798
799
800
801
802
803
804
805
806
807
808
809
810
811
812
813
814
815
816
817
818
819
820
821
822
823
824
825
826
827
828
829
830
831
832
833
834
835
836
837
838
839
840
841
842
843
844
845
846
847
848
849
850
851
852
853
854
855
856
857
858
859
860
861
862
863
864
865
866
867
868
869
870
871
872
873
874
875
876
877
878
879
880
881
882
883
884
885
886
887
888
889
890
891
892
893
894
895
896
897
898
899
900
901
902
903
904
905
906
907
908
909
910
911
912
913
914
915
916
917
918
919
920
921
922
923
924
925
926
927
928
929
930
931
932
933
934
935
936
937
938
939
940
941
942
943
944
945
946
947
948
949
950
951
952
953
954
955
956
957
958
959
960
961
962
963
964
965
966
967
968
969
970
971
972
973
974
975
976
977
978
979
980
981
982
983
984
985
986
987
988
989
990
991
992
993
994
995
996
997
998
999
1000
1001
1002
1003
1004
1005
1006
1007
1008
1009
1010
1011
1012
1013
1014
1015
1016
1017
|
<?xml version="1.0" encoding="ISO-8859-1"?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" lang="en" xml:lang="en"><head><!--
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
This file is generated from xml source: DO NOT EDIT
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
-->
<title>SSL/TLS Strong Encryption: FAQ - Apache HTTP Server</title>
<link href="../style/css/manual.css" rel="stylesheet" media="all" type="text/css" title="Main stylesheet" />
<link href="../style/css/manual-loose-100pc.css" rel="alternate stylesheet" media="all" type="text/css" title="No Sidebar - Default font size" />
<link href="../style/css/manual-print.css" rel="stylesheet" media="print" type="text/css" />
<link href="../images/favicon.ico" rel="shortcut icon" /></head>
<body id="manual-page"><div id="page-header">
<p class="menu"><a href="../mod/">Modules</a> | <a href="../mod/directives.html">Directives</a> | <a href="../faq/">FAQ</a> | <a href="../glossary.html">Glossary</a> | <a href="../sitemap.html">Sitemap</a></p>
<p class="apache">Apache HTTP Server Version 2.0</p>
<img alt="" src="../images/feather.gif" /></div>
<div class="up"><a href="./"><img title="<-" alt="<-" src="../images/left.gif" /></a></div>
<div id="path">
<a href="http://www.apache.org/">Apache</a> > <a href="http://httpd.apache.org/">HTTP Server</a> > <a href="http://httpd.apache.org/docs-project/">Documentation</a> > <a href="../">Version 2.0</a> > <a href="./">SSL/TLS</a></div><div id="page-content"><div id="preamble"><h1>SSL/TLS Strong Encryption: FAQ</h1>
<div class="toplang">
<p><span>Available Languages: </span><a href="../en/ssl/ssl_faq.html" title="English"> en </a></p>
</div>
<blockquote>
<p>The wise man doesn't give the right answers,
he poses the right questions.</p>
<p class="cite">-- <cite>Claude Levi-Strauss</cite></p>
</blockquote>
<p>This chapter is a collection of frequently asked questions (FAQ) and
corresponding answers following the popular USENET tradition. Most of these
questions occurred on the Newsgroup <code><a href="news:comp.infosystems.www.servers.unix">comp.infosystems.www.servers.unix</a></code> or the mod_ssl Support
Mailing List <code><a href="mailto:modssl-users@modssl.org">modssl-users@modssl.org</a></code>. They are collected at this place
to avoid answering the same questions over and over.</p>
<p>Please read this chapter at least once when installing mod_ssl or at least
search for your problem here before submitting a problem report to the
author.</p>
</div>
<div id="quickview"><ul id="toc"><li><img alt="" src="../images/down.gif" /> <a href="#about">About The Module</a></li>
<li><img alt="" src="../images/down.gif" /> <a href="#installation">About Installation</a></li>
<li><img alt="" src="../images/down.gif" /> <a href="#aboutconfig">About Configuration</a></li>
<li><img alt="" src="../images/down.gif" /> <a href="#aboutcerts">About Certificates</a></li>
<li><img alt="" src="../images/down.gif" /> <a href="#aboutssl">About SSL Protocol</a></li>
<li><img alt="" src="../images/down.gif" /> <a href="#support">About Support</a></li>
</ul></div>
<div class="top"><a href="#page-header"><img alt="top" src="../images/up.gif" /></a></div>
<div class="section">
<h2><a name="about" id="about">About The Module</a></h2>
<ul>
<li><a href="#history">What is the history of mod_ssl?</a></li>
<li><a href="#y2k">mod_ssl and Year 2000?</a></li>
<li><a href="#wassenaar">mod_ssl and Wassenaar Arrangement?</a></li>
</ul>
<h3><a name="history" id="history">What is the history of mod_ssl?</a></h3>
<p>The mod_ssl v1 package was initially created in April 1998 by <a href="mailto:rse@engelschall.com">Ralf S. Engelschall</a> via porting <a href="mailto:ben@algroup.co.uk">Ben Laurie</a>'s <a href="http://www.apache-ssl.org/">Apache-SSL</a> 1.17 source patches for
Apache 1.2.6 to Apache 1.3b6. Because of conflicts with Ben
Laurie's development cycle it then was re-assembled from scratch for
Apache 1.3.0 by merging the old mod_ssl 1.x with the newer Apache-SSL
1.18. From this point on mod_ssl lived its own life as mod_ssl v2. The
first publicly released version was mod_ssl 2.0.0 from August 10th,
1998. As of this writing (August 1999) the current mod_ssl version
is 2.4.0.</p>
<p>After one year of very active development with over 1000 working hours and
over 40 releases mod_ssl reached its current state. The result is an
already very clean source base implementing a very rich functionality.
The code size increased by a factor of 4 to currently a total of over
10.000 lines of ANSI C consisting of approx. 70% code and 30% code
documentation. From the original Apache-SSL code currently approx. 5% is
remaining only.</p>
<p>After the US export restrictions for cryptographic software were
opened, mod_ssl was integrated into the code base of Apache V2 in 2001.</p>
<h3><a name="y2k" id="y2k">Is mod_ssl Year 2000 compliant?</a></h3>
<p>Yes, mod_ssl is Year 2000 compliant.</p>
<p>Because first mod_ssl internally never stores years as two digits.
Instead it always uses the ANSI C & POSIX numerical data type
<code>time_t</code> type, which on almost all Unix platforms at the moment
is a <code>signed long</code> (usually 32-bits) representing seconds since
epoch of January 1st, 1970, 00:00 UTC. This signed value overflows in
early January 2038 and not in the year 2000. Second, date and time
presentations (for instance the variable ``<code>%{TIME_YEAR}</code>'')
are done with full year value instead of abbreviating to two digits.</p>
<p>Additionally according to a <a href="http://www.apache.org/docs/misc/FAQ.html#year2000">Year 2000
statement</a> from the Apache Group, the Apache webserver is Year 2000
compliant, too. But whether OpenSSL or the underlying Operating System
(either a Unix or Win32 platform) is Year 2000 compliant is a different
question which cannot be answered here.</p>
<h3><a name="wassenaar" id="wassenaar">What about mod_ssl and the Wassenaar Arrangement?</a></h3>
<p>First, let us explain what <dfn>Wassenaar</dfn> and its <dfn>Arrangement on
Export Controls for Conventional Arms and Dual-Use Goods and
Technologies</dfn> is: This is a international regime, established 1995, to
control trade in conventional arms and dual-use goods and technology. It
replaced the previous <dfn>CoCom</dfn> regime. 33 countries are signatories:
Argentina, Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic,
Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan,
Luxembourg, the Netherlands, New Zealand, Norway, Poland, Portugal, Republic
of Korea, Romania, Russian Federation, Slovak Republic, Spain, Sweden,
Switzerland, Turkey, Ukraine, the United Kingdom and the United States. For more
details look at <a href="http://www.wassenaar.org/">http://www.wassenaar.org/</a>.</p>
<p>In short: The aim of the Wassenaar Arrangement is to prevent the build up
of military capabilities that threaten regional and international security
and stability. The Wassenaar Arrangement controls the export of
cryptography as a dual-use good, i.e., one that has both military and
civilian applications. However, the Wassenaar Arrangement also provides an
exemption from export controls for mass-market software and free software.</p>
<p>In the current Wassenaar <cite>List of Dual Use Goods and Technologies And
Munitions</cite>, under <q>GENERAL SOFTWARE NOTE (GSN)</q> it says
<q>The Lists do not control "software" which is either: 1. [...] 2. "in
the public domain".</q> And under <q>DEFINITIONS OF TERMS USED IN
THESE LISTS</q> one can find the definition: <q>In the public
domain": This means "technology" or "software" which has been made
available without restrictions upon its further dissemination. N.B.
Copyright restrictions do not remove "technology" or "software" from being
"in the public domain".</q></p>
<p>So, both mod_ssl and OpenSSL are <q>in the public domain</q> for the purposes
of the Wassenaar Agreement and its <q>List of Dual Use Goods and
Technologies And Munitions List</q>.</p>
<p>So, mod_ssl and OpenSSL are not affected by the Wassenaar Agreement.</p>
</div><div class="top"><a href="#page-header"><img alt="top" src="../images/up.gif" /></a></div>
<div class="section">
<h2><a name="installation" id="installation">About Installation</a></h2>
<ul>
<li><a href="#coredump">Core dumps for HTTPS requests?</a></li>
<li><a href="#mutex">Permission problem on SSLMutex</a></li>
<li><a href="#mm">Shared memory and process size?</a></li>
<li><a href="#entropy">PRNG and not enough entropy?</a></li>
</ul>
<h3><a name="coredump" id="coredump">When I access my website the first time via HTTPS I get a core dump?</a></h3>
<p>There can be a lot of reasons why a core dump can occur, of course.
Ranging from buggy third-party modules, over buggy vendor libraries up to
a buggy mod_ssl version. But the above situation is often caused by old or
broken vendor DBM libraries. To solve it either build mod_ssl with the
built-in SDBM library (specify <code>--enable-rule=SSL_SDBM</code> at the
APACI command line) or switch from <code>SSLSessionCache dbm:</code> to the
newer <code>SSLSessionCache shm:</code>'' variant (after you have rebuilt
Apache with MM, of course).</p>
<h3><a name="mutex" id="mutex">When I startup Apache I get permission errors related to SSLMutex?</a></h3>
<p>When you receive entries like ``<code>mod_ssl: Child could not open
SSLMutex lockfile /opt/apache/logs/ssl_mutex.18332 (System error follows)
[...] System: Permission denied (errno: 13)</code>'' this is usually
caused by to restrictive permissions on the <em>parent</em> directories.
Make sure that all parent directories (here <code>/opt</code>,
<code>/opt/apache</code> and <code>/opt/apache/logs</code>) have the x-bit
set at least for the UID under which Apache's children are running (see
the <code class="directive"><a href="../mod/mpm_common.html#user">User</a></code> directive of Apache).</p>
<h3><a name="mm" id="mm">When I use the MM library and the shared memory cache each process grows
1.5MB according to `top' although I specified 512000 as the cache size?</a></h3>
<p>The additional 1MB are caused by the global shared memory pool Apache
allocates for all modules and which is not used by mod_ssl for
various reasons. So the actually allocated shared memory is always
1MB more than what you specify on <code class="directive"><a href="../mod/mod_ssl.html#sslsessioncache">SSLSessionCache</a></code>.
But don't be confused by the display of `top': although is
indicates that <em>each</em> process grow, this is not reality, of
course. Instead the additional memory consumption is shared by
all processes, i.e. the 1.5MB are allocated only once per Apache
instance and not once per Apache server process.</p>
<h3><a name="entropy" id="entropy">When I fire up the server, mod_ssl stops with the error
"Failed to generate temporary 512 bit RSA private key", why?</a></h3>
<p>Cryptographic software needs a source of unpredictable data
to work correctly. Many open source operating systems provide
a "randomness device" that serves this purpose (usually named
<code>/dev/random</code>). On other systems, applications have to
seed the OpenSSL Pseudo Random Number Generator (PRNG) manually with
appropriate data before generating keys or performing public key
encryption. As of version 0.9.5, the OpenSSL functions that need
randomness report an error if the PRNG has not been seeded with
at least 128 bits of randomness. So mod_ssl has to provide enough
entropy to the PRNG to work correctly. For this one has to use the
<code>SSLRandomSeed</code> directives.</p>
</div><div class="top"><a href="#page-header"><img alt="top" src="../images/up.gif" /></a></div>
<div class="section">
<h2><a name="aboutconfig" id="aboutconfig">About Configuration</a></h2>
<ul>
<li><a href="#parallel">HTTP and HTTPS with a single server?</a></li>
<li><a href="#ports">Where is the HTTPS port?</a></li>
<li><a href="#httpstest">How to test HTTPS manually?</a></li>
<li><a href="#hang">Why does my connection hang?</a></li>
<li><a href="#refused">Why do I get connection refused?</a></li>
<li><a href="#envvars">Why are the <code>SSL_XXX</code> variables missing?</a></li>
<li><a href="#relative">How to switch with relative hyperlinks?</a></li>
</ul>
<h3><a name="parallel" id="parallel">Is it possible to provide HTTP and HTTPS with a single server?</a></h3>
<p>Yes, HTTP and HTTPS use different server ports, so there is no direct
conflict between them. Either run two separate server instances (one binds
to port 80, the other to port 443) or even use Apache's elegant virtual
hosting facility where you can easily create two virtual servers which
Apache dispatches: one responding to port 80 and speaking HTTP and one
responding to port 443 speaking HTTPS.</p>
<h3><a name="ports" id="ports">I know that HTTP is on port 80, but where is HTTPS?</a></h3>
<p>You can run HTTPS on any port, but the standards specify port 443, which
is where any HTTPS compliant browser will look by default. You can force
your browser to look on a different port by specifying it in the URL like
this (for port 666): <code>https://secure.server.dom:666/</code></p>
<h3><a name="httpstest" id="httpstest">How can I speak HTTPS manually for testing purposes?</a></h3>
<p>While you usually just use</p>
<div class="example"><p><code>$ telnet localhost 80<br />
GET / HTTP/1.0</code></p></div>
<p>for simple testing the HTTP protocol of Apache, it's not so easy for
HTTPS because of the SSL protocol between TCP and HTTP. But with the
help of OpenSSL's <code>s_client</code> command you can do a similar
check even for HTTPS:</p>
<div class="example"><p><code>$ openssl s_client -connect localhost:443 -state -debug<br />
GET / HTTP/1.0</code></p></div>
<p>Before the actual HTTP response you receive detailed information about the
SSL handshake. For a more general command line client which directly
understands both the HTTP and HTTPS scheme, can perform GET and POST
methods, can use a proxy, supports byte ranges, etc. you should have a
look at nifty <a href="http://curl.haxx.se/">cURL</a>
tool. With it you can directly check if your Apache is running fine on
Port 80 and 443 as following:</p>
<div class="example"><p><code>$ curl http://localhost/<br />
$ curl https://localhost/</code></p></div>
<h3><a name="hang" id="hang">Why does the connection hang when I connect to my SSL-aware Apache server?</a></h3>
<p>Because you connected with HTTP to the HTTPS port, i.e. you used an URL of
the form ``<code>http://</code>'' instead of ``<code>https://</code>''.
This also happens the other way round when you connect via HTTPS to a HTTP
port, i.e. when you try to use ``<code>https://</code>'' on a server that
doesn't support SSL (on this port). Make sure you are connecting to a
virtual server that supports SSL, which is probably the IP associated with
your hostname, not localhost (127.0.0.1).</p>
<h3><a name="refused" id="refused">Why do I get ``Connection Refused'' messages when trying to access my freshly
installed Apache+mod_ssl server via HTTPS?</a></h3>
<p>There can be various reasons. Some of the common mistakes is that people
start Apache with just <code>apachectl start</code> (or
<code class="program"><a href="../programs/httpd.html">httpd</a></code>) instead of <code>apachectl startssl</code> (or
<code>httpd -DSSL</code>. Or you're configuration is not correct. At
least make sure that your <code class="directive"><a href="../mod/mpm_common.html#listen">Listen</a></code>
directives match your <code class="directive"><a href="../mod/core.html#virtualhost"><VirtualHost></a></code>
directives. And if all fails, please do yourself a favor and start over with the
default configuration mod_ssl provides you.</p>
<h3><a name="envvars" id="envvars">In my CGI programs and SSI scripts the various documented
<code>SSL_XXX</code> variables do not exist. Why?</a></h3>
<p>Just make sure you have ``<code>SSLOptions +StdEnvVars</code>''
enabled for the context of your CGI/SSI requests.</p>
<h3><a name="relative" id="relative">How can I use relative hyperlinks to switch between HTTP and
HTTPS?</a></h3>
<p>Usually you have to use fully-qualified hyperlinks because
you have to change the URL scheme. But with the help of some URL
manipulations through mod_rewrite you can achieve the same effect while
you still can use relative URLs:</p>
<div class="example"><p><code>
RewriteEngine on<br />
RewriteRule ^/(.*):SSL$ https://%{SERVER_NAME}/$1 [R,L]<br />
RewriteRule ^/(.*):NOSSL$ http://%{SERVER_NAME}/$1 [R,L]
</code></p></div>
<p>This rewrite ruleset lets you use hyperlinks of the form
<code><a href="document.html:SSL"></code></p>
</div><div class="top"><a href="#page-header"><img alt="top" src="../images/up.gif" /></a></div>
<div class="section">
<h2><a name="aboutcerts" id="aboutcerts">About Certificates</a></h2>
<ul>
<li><a href="#keyscerts">What are Keys, CSRs and Certs?</a></li>
<li><a href="#startup">Difference on startup?</a></li>
<li><a href="#realcert">How to create a real cert?</a></li>
<li><a href="#ownca">How to create my own CA?</a></li>
<li><a href="#passphrase">How to change a pass phrase?</a></li>
<li><a href="#removepassphrase">How to remove a pass phrase?</a></li>
<li><a href="#verify">How to verify a key/cert pair?</a></li>
<li><a href="#badcert">Bad Certificate Error?</a></li>
<li><a href="#keysize">Why does a 2048-bit key not work?</a></li>
<li><a href="#hashsymlinks">Why is client auth broken?</a></li>
<li><a href="#pemder">How to convert from PEM to DER?</a></li>
<li><a href="#verisign">Verisign and the magic getca program?</a></li>
<li><a href="#sgc">Global IDs or SGC?</a></li>
<li><a href="#gid">Global IDs and Cert Chain?</a></li>
</ul>
<h3><a name="keyscerts" id="keyscerts">What are RSA Private Keys, CSRs and Certificates?</a></h3>
<p>The RSA private key file is a digital file that you can use to decrypt
messages sent to you. It has a public component which you distribute (via
your Certificate file) which allows people to encrypt those messages to
you. A Certificate Signing Request (CSR) is a digital file which contains
your public key and your name. You send the CSR to a Certifying Authority
(CA) to be converted into a real Certificate. A Certificate contains your
RSA public key, your name, the name of the CA, and is digitally signed by
your CA. Browsers that know the CA can verify the signature on that
Certificate, thereby obtaining your RSA public key. That enables them to
send messages which only you can decrypt.
See the <a href="ssl_intro.html">Introduction</a> chapter for a general
description of the SSL protocol.</p>
<h3><a name="startup" id="startup">Seems like there is a difference on startup between the original Apache and an SSL-aware Apache?</a></h3>
<p>Yes, in general, starting Apache with a built-in mod_ssl is just like
starting an unencumbered Apache, except for the fact that when you have a
pass phrase on your SSL private key file. Then a startup dialog pops up
asking you to enter the pass phrase.</p>
<p>To type in the pass phrase manually when starting the server can be
problematic, for instance when starting the server from the system boot
scripts. As an alternative to this situation you can follow the steps
below under ``How can I get rid of the pass-phrase dialog at Apache
startup time?''.</p>
<h3><a name="realcert" id="realcert">Ok, I've got my server installed and want to create a real SSL
server Certificate for it. How do I do it?</a></h3>
<p>Here is a step-by-step description:</p>
<ol>
<li>Make sure OpenSSL is really installed and in your <code>PATH</code>.
But some commands even work ok when you just run the
``<code>openssl</code>'' program from within the OpenSSL source tree as
``<code>./apps/openssl</code>''.<br />
<br />
</li>
<li>Create a RSA private key for your Apache server
(will be Triple-DES encrypted and PEM formatted):<br />
<br />
<code><strong>$ openssl genrsa -des3 -out server.key 1024</strong></code><br />
<br />
Please backup this <code>server.key</code> file and remember the
pass-phrase you had to enter at a secure location.
You can see the details of this RSA private key via the command:<br />
<br />
<code><strong>$ openssl rsa -noout -text -in server.key</strong></code><br />
<br />
And you could create a decrypted PEM version (not recommended)
of this RSA private key via:<br />
<br />
<code><strong>$ openssl rsa -in server.key -out server.key.unsecure</strong></code><br />
<br />
</li>
<li>Create a Certificate Signing Request (CSR) with the server RSA private
key (output will be PEM formatted):<br />
<br />
<code><strong>$ openssl req -new -key server.key -out server.csr</strong></code><br />
<br />
Make sure you enter the FQDN ("Fully Qualified Domain Name") of the
server when OpenSSL prompts you for the "CommonName", i.e. when you
generate a CSR for a website which will be later accessed via
<code>https://www.foo.dom/</code>, enter "www.foo.dom" here.
You can see the details of this CSR via the command<br />
<br />
<code><strong>$ openssl req -noout -text -in server.csr</strong></code><br />
<br />
</li>
<li>You now have to send this Certificate Signing Request (CSR) to
a Certifying Authority (CA) for signing. The result is then a real
Certificate which can be used for Apache. Here you have two options:
First you can let the CSR sign by a commercial CA like Verisign or
Thawte. Then you usually have to post the CSR into a web form, pay for
the signing and await the signed Certificate you then can store into a
server.crt file. For more information about commercial CAs have a look
at the following locations:<br />
<br />
<ol>
<li> Verisign<br />
<a href="http://digitalid.verisign.com/server/apacheNotice.htm">
http://digitalid.verisign.com/server/apacheNotice.htm
</a>
</li>
<li> Thawte Consulting<br />
<a href="http://www.thawte.com/certs/server/request.html">
http://www.thawte.com/certs/server/request.html
</a>
</li>
<li> CertiSign Certificadora Digital Ltda.<br />
<a href="http://www.certisign.com.br">
http://www.certisign.com.br
</a>
</li>
<li> IKS GmbH<br />
<a href="http://www.iks-jena.de/produkte/ca/">
http://www.iks-jena.de/produkte/ca/
</a>
</li>
<li> Uptime Commerce Ltd.<br />
<a href="http://www.uptimecommerce.com">
http://www.uptimecommerce.com
</a>
</li>
<li> BelSign NV/SA<br />
<a href="http://www.belsign.be">
http://www.belsign.be
</a>
</li>
</ol>
Second you can use your own CA and now have to sign the CSR yourself by
this CA. Read the next answer in this FAQ on how to sign a CSR with
your CA yourself.
You can see the details of the received Certificate via the command:<br />
<br />
<code><strong>$ openssl x509 -noout -text -in server.crt</strong></code><br />
</li>
<li>Now you have two files: <code>server.key</code> and
<code>server.crt</code>. These now can be used as following inside your
Apache's <code>httpd.conf</code> file:
<pre>
SSLCertificateFile /path/to/this/server.crt
SSLCertificateKeyFile /path/to/this/server.key
</pre>
The <code>server.csr</code> file is no longer needed.
</li>
</ol>
<h3><a name="ownca" id="ownca">How can I create and use my own Certificate Authority (CA)?</a></h3>
<p>The short answer is to use the <code>CA.sh</code> or <code>CA.pl</code>
script provided by OpenSSL. The long and manual answer is this:</p>
<ol>
<li>Create a RSA private key for your CA
(will be Triple-DES encrypted and PEM formatted):<br />
<br />
<code><strong>$ openssl genrsa -des3 -out ca.key 1024</strong></code><br />
<br />
Please backup this <code>ca.key</code> file and remember the
pass-phrase you currently entered at a secure location.
You can see the details of this RSA private key via the command<br />
<br />
<code><strong>$ openssl rsa -noout -text -in ca.key</strong></code><br />
<br />
And you can create a decrypted PEM version (not recommended) of this
private key via:<br />
<br />
<code><strong>$ openssl rsa -in ca.key -out ca.key.unsecure</strong></code><br />
<br />
</li>
<li>Create a self-signed CA Certificate (X509 structure)
with the RSA key of the CA (output will be PEM formatted):<br />
<br />
<code><strong>$ openssl req -new -x509 -days 365 -key ca.key -out ca.crt</strong></code><br />
<br />
You can see the details of this Certificate via the command:<br />
<br />
<code><strong>$ openssl x509 -noout -text -in ca.crt</strong></code><br />
<br />
</li>
<li>Prepare a script for signing which is needed because
the ``<code>openssl ca</code>'' command has some strange requirements
and the default OpenSSL config doesn't allow one easily to use
``<code>openssl ca</code>'' directly. So a script named
<code>sign.sh</code> is distributed with the mod_ssl distribution
(subdir <code>pkg.contrib/</code>). Use this script for signing.
</li>
<li>Now you can use this CA to sign server CSR's in order to create real
SSL Certificates for use inside an Apache webserver (assuming
you already have a <code>server.csr</code> at hand):<br />
<br />
<code><strong>$ ./sign.sh server.csr</strong></code><br />
<br />
This signs the server CSR and results in a <code>server.crt</code> file.<br />
</li>
</ol>
<h3><a name="passphrase" id="passphrase">How can I change the pass-phrase on my private key file?</a></h3>
<p>You simply have to read it with the old pass-phrase and write it again
by specifying the new pass-phrase. You can accomplish this with the following
commands:</p>
<p><code><strong>$ openssl rsa -des3 -in server.key -out server.key.new</strong></code><br />
<code><strong>$ mv server.key.new server.key</strong></code><br /></p>
<p>Here you're asked two times for a PEM pass-phrase. At the first
prompt enter the old pass-phrase and at the second prompt
enter the new pass-phrase.</p>
<h3><a name="removepassphrase" id="removepassphrase">How can I get rid of the pass-phrase dialog at Apache startup time?</a></h3>
<p>The reason why this dialog pops up at startup and every re-start
is that the RSA private key inside your server.key file is stored in
encrypted format for security reasons. The pass-phrase is needed to be
able to read and parse this file. When you can be sure that your server is
secure enough you perform two steps:</p>
<ol>
<li>Remove the encryption from the RSA private key (while
preserving the original file):<br />
<br />
<code><strong>$ cp server.key server.key.org</strong></code><br />
<code><strong>$ openssl rsa -in server.key.org -out server.key</strong></code><br />
<br />
</li>
<li>Make sure the server.key file is now only readable by root:<br />
<br />
<code><strong>$ chmod 400 server.key</strong></code><br />
<br />
</li>
</ol>
<p>Now <code>server.key</code> will contain an unencrypted copy of the key.
If you point your server at this file it will not prompt you for a
pass-phrase. HOWEVER, if anyone gets this key they will be able to
impersonate you on the net. PLEASE make sure that the permissions on that
file are really such that only root or the web server user can read it
(preferably get your web server to start as root but run as another
server, and have the key readable only by root).</p>
<p>As an alternative approach you can use the ``<code>SSLPassPhraseDialog
exec:/path/to/program</code>'' facility. But keep in mind that this is
neither more nor less secure, of course.</p>
<h3><a name="verify" id="verify">How do I verify that a private key matches its Certificate?</a></h3>
<p>The private key contains a series of numbers. Two of those numbers form
the "public key", the others are part of your "private key". The "public
key" bits are also embedded in your Certificate (we get them from your
CSR). To check that the public key in your cert matches the public
portion of your private key, you need to view the cert and the key and
compare the numbers. To view the Certificate and the key run the
commands:</p>
<p><code><strong>$ openssl x509 -noout -text -in server.crt</strong></code><br />
<code><strong>$ openssl rsa -noout -text -in server.key</strong></code></p>
<p>The `modulus' and the `public exponent' portions in the key and the
Certificate must match. But since the public exponent is usually 65537
and it's bothering comparing long modulus you can use the following
approach:</p>
<p><code><strong>$ openssl x509 -noout -modulus -in server.crt | openssl md5</strong></code><br />
<code><strong>$ openssl rsa -noout -modulus -in server.key | openssl md5</strong></code></p>
<p>And then compare these really shorter numbers. With overwhelming
probability they will differ if the keys are different. BTW, if I want to
check to which key or certificate a particular CSR belongs you can compute</p>
<p><code><strong>$ openssl req -noout -modulus -in server.csr | openssl md5</strong></code></p>
<h3><a name="badcert" id="badcert">What does it mean when my connections fail with an "alert bad certificate"
error?</a></h3>
<p>Usually when you see errors like <code>OpenSSL: error:14094412: SSL
routines:SSL3_READ_BYTES:sslv3 alert bad certificate</code> in the SSL
logfile, this means that the browser was unable to handle the server
certificate/private-key which perhaps contain a RSA-key not equal to 1024
bits. For instance Netscape Navigator 3.x is one of those browsers.</p>
<h3><a name="keysize" id="keysize">Why does my 2048-bit private key not work?</a></h3>
<p>The private key sizes for SSL must be either 512 or 1024 for compatibility
with certain web browsers. A keysize of 1024 bits is recommended because
keys larger than 1024 bits are incompatible with some versions of Netscape
Navigator and Microsoft Internet Explorer, and with other browsers that
use RSA's BSAFE cryptography toolkit.</p>
<h3><a name="hashsymlinks" id="hashsymlinks">Why is client authentication broken after upgrading from
SSLeay version 0.8 to 0.9?</a></h3>
<p>The CA certificates under the path you configured with
<code>SSLCACertificatePath</code> are found by SSLeay through hash
symlinks. These hash values are generated by the `<code>openssl x509 -noout
-hash</code>' command. But the algorithm used to calculate the hash for a
certificate has changed between SSLeay 0.8 and 0.9. So you have to remove
all old hash symlinks and re-create new ones after upgrading. Use the
<code>Makefile</code> mod_ssl placed into this directory.</p>
<h3><a name="pemder" id="pemder">How can I convert a certificate from PEM to DER format?</a></h3>
<p>The default certificate format for SSLeay/OpenSSL is PEM, which actually
is Base64 encoded DER with header and footer lines. For some applications
(e.g. Microsoft Internet Explorer) you need the certificate in plain DER
format. You can convert a PEM file <code>cert.pem</code> into the
corresponding DER file <code>cert.der</code> with the following command:
<code><strong>$ openssl x509 -in cert.pem -out cert.der -outform DER</strong></code></p>
<h3><a name="verisign" id="verisign">I try to install a Verisign certificate. Why can't I find neither the
<code>getca</code> nor <code>getverisign</code> programs Verisign mentions?</a></h3>
<p>This is because Verisign has never provided specific instructions
for Apache+mod_ssl. Rather they tell you what you should do
if you were using C2Net's Stronghold (a commercial Apache
based server with SSL support). The only thing you have to do
is to save the certificate into a file and give the name of
that file to the <code>SSLCertificateFile</code> directive.
Remember that you need to give the key file in as well (see
<code>SSLCertificateKeyFile</code> directive). For a better
CA-related overview on SSL certificate fiddling you can look at <a href="http://www.thawte.com/html/SUPPORT/server/softwaredocs/modssl.html">Thawte's mod_ssl instructions</a>.</p>
<h3><a name="sgc" id="sgc">Can I use the Server Gated Cryptography (SGC) facility (aka Verisign Global
ID) also with mod_ssl?</a></h3>
<p>Yes, mod_ssl since version 2.1 supports the SGC facility. You don't have
to configure anything special for this, just use a Global ID as your
server certificate. The <em>step up</em> of the clients are then
automatically handled by mod_ssl under run-time. For details please read
the <code>README.GlobalID</code> document in the mod_ssl distribution.</p>
<h3><a name="gid" id="gid">After I have installed my new Verisign Global ID server certificate, the
browsers complain that they cannot verify the server certificate?</a></h3>
<p>That is because Verisign uses an intermediate CA certificate between
the root CA certificate (which is installed in the browsers) and
the server certificate (which you installed in the server). You
should have received this additional CA certificate from Verisign.
If not, complain to them. Then configure this certificate with the
<code>SSLCertificateChainFile</code> directive in the server. This
makes sure the intermediate CA certificate is send to the browser
and this way fills the gap in the certificate chain.</p>
</div><div class="top"><a href="#page-header"><img alt="top" src="../images/up.gif" /></a></div>
<div class="section">
<h2><a name="aboutssl" id="aboutssl">About SSL Protocol</a></h2>
<ul>
<li><a href="#random">Random SSL errors under heavy load?</a></li>
<li><a href="#load">Why has the server a higher load?</a></li>
<li><a href="#establishing">Why are connections horribly slow?</a></li>
<li><a href="#ciphers">Which ciphers are supported?</a></li>
<li><a href="#adh">How to use Anonymous-DH ciphers</a></li>
<li><a href="#sharedciphers">Why do I get 'no shared ciphers'?</a></li>
<li><a href="#vhosts">HTTPS and name-based vhosts</a></li>
<li><a href="#vhosts2">Why is it not possible to use Name-Based Virtual
Hosting to identify different SSL virtual hosts?</a></li>
<li><a href="#lockicon">The lock icon in Netscape locks very late</a></li>
<li><a href="#msie">Why do I get I/O errors with MSIE clients?</a></li>
<li><a href="#nn">Why do I get I/O errors with NS clients?</a></li>
</ul>
<h3><a name="random" id="random">Why do I get lots of random SSL protocol errors under heavy server load?</a></h3>
<p>There can be a number of reasons for this, but the main one
is problems with the SSL session Cache specified by the
<code class="directive"><a href="../mod/mod_ssl.html#sslsessioncache">SSLSessionCache</a></code> directive. The DBM session
cache is most likely the source of the problem, so trying the SHM session cache or
no cache at all may help.</p>
<h3><a name="load" id="load">Why has my webserver a higher load now that I run SSL there?</a></h3>
<p>Because SSL uses strong cryptographic encryption and this needs a lot of
number crunching. And because when you request a webpage via HTTPS even
the images are transferred encrypted. So, when you have a lot of HTTPS
traffic the load increases.</p>
<h3><a name="establishing" id="establishing">Often HTTPS connections to my server require up to 30 seconds for establishing
the connection, although sometimes it works faster?</a></h3>
<p>Usually this is caused by using a <code>/dev/random</code> device for
<code>SSLRandomSeed</code> which is blocking in read(2) calls if not
enough entropy is available. Read more about this problem in the reference
chapter under <code>SSLRandomSeed</code>.</p>
<h3><a name="ciphers" id="ciphers">What SSL Ciphers are supported by mod_ssl?</a></h3>
<p>Usually just all SSL ciphers which are supported by the
version of OpenSSL in use (can depend on the way you built
OpenSSL). Typically this at least includes the following:</p>
<ol>
<li>RC4 with MD5</li>
<li>RC4 with MD5 (export version restricted to 40-bit key)</li>
<li>RC2 with MD5</li>
<li>RC2 with MD5 (export version restricted to 40-bit key)</li>
<li>IDEA with MD5</li>
<li>DES with MD5</li>
<li>Triple-DES with MD5</li>
</ol>
<p>To determine the actual list of supported ciphers you can
run the following command:</p>
<div class="example"><p><code>$ openssl ciphers -v</code></p></div>
<h3><a name="adh" id="adh">I want to use Anonymous Diffie-Hellman (ADH) ciphers, but I always get ``no
shared cipher'' errors?</a></h3>
<p>In order to use Anonymous Diffie-Hellman (ADH) ciphers, it is not enough
to just put ``<code>ADH</code>'' into your <code>SSLCipherSuite</code>.
Additionally you have to build OpenSSL with
``<code>-DSSL_ALLOW_ADH</code>''. Because per default OpenSSL does not
allow ADH ciphers for security reasons. So if you are actually enabling
these ciphers make sure you are informed about the side-effects.</p>
<h3><a name="sharedciphers" id="sharedciphers">I always just get a 'no shared ciphers' error if
I try to connect to my freshly installed server?</a></h3>
<p>Either you have messed up your <code>SSLCipherSuite</code>
directive (compare it with the pre-configured example in
<code>httpd.conf-dist</code>) or you have chosen the DSA/DH
algorithms instead of RSA when you generated your private key
and ignored or overlooked the warnings. If you have chosen
DSA/DH, then your server no longer speaks RSA-based SSL ciphers
(at least not until you also configure an additional RSA-based
certificate/key pair). But current browsers like NS or IE only speak
RSA ciphers. The result is the "no shared ciphers" error. To fix
this, regenerate your server certificate/key pair and this time
choose the RSA algorithm.</p>
<h3><a name="vhosts" id="vhosts">Why can't I use SSL with name-based/non-IP-based virtual hosts?</a></h3>
<p>The reason is very technical. Actually it's some sort of a chicken and
egg problem: The SSL protocol layer stays below the HTTP protocol layer
and encapsulates HTTP. When an SSL connection (HTTPS) is established
Apache/mod_ssl has to negotiate the SSL protocol parameters with the
client. For this mod_ssl has to consult the configuration of the virtual
server (for instance it has to look for the cipher suite, the server
certificate, etc.). But in order to dispatch to the correct virtual server
Apache has to know the <code>Host</code> HTTP header field. For this the
HTTP request header has to be read. This cannot be done before the SSL
handshake is finished. But the information is already needed at the SSL
handshake phase. Bingo!</p>
<h3><a name="vhosts2" id="vhosts2">Why is it not possible to use Name-Based
Virtual Hosting to identify different SSL virtual hosts?</a></h3>
<p>Name-Based Virtual Hosting is a very popular method of identifying
different virtual hosts. It allows you to use the same IP address and
the same port number for many different sites. When people move on to
SSL, it seems natural to assume that the same method can be used to have
lots of different SSL virtual hosts on the same server.</p>
<p>It comes as rather a shock to learn that it is impossible.</p>
<p>The reason is that the SSL protocol is a separate layer which
encapsulates the HTTP protocol. So the problem is that the SSL session
is a separate transaction that takes place before the HTTP session even
starts. Therefore all the server receives is an SSL request on IP
address X and port Y (usually 443). Since the SSL request does not
contain any Host: field, the server has no way to decide which SSL
virtual host to use. Usually, it will just use the first one it finds
that matches the port and IP address.</p>
<p>You can, of course, use Name-Based Virtual Hosting to identify many
non-SSL virtual hosts (all on port 80, for example) and then you can
have no more than 1 SSL virtual host (on port 443). But if you do this,
you must make sure to put the non-SSL port number on the NameVirtualHost
directive, e.g.</p>
<div class="example"><p><code>
NameVirtualHost 192.168.1.1:80
</code></p></div>
<p>Other workaround solutions are: </p>
<p>Use separate IP addresses for different SSL hosts.
Use different port numbers for different SSL hosts.</p>
<h3><a name="lockicon" id="lockicon">When I use Basic Authentication over HTTPS the lock icon in Netscape browsers
still shows the unlocked state when the dialog pops up. Does this mean the
username/password is still transmitted unencrypted?</a></h3>
<p>No, the username/password is already transmitted encrypted. The icon in
Netscape browsers is just not really synchronized with the SSL/TLS layer
(it toggles to the locked state when the first part of the actual webpage
data is transferred which is not quite correct) and this way confuses
people. The Basic Authentication facility is part of the HTTP layer and
this layer is above the SSL/TLS layer in HTTPS. And before any HTTP data
communication takes place in HTTPS the SSL/TLS layer has already done the
handshake phase and switched to encrypted communication. So, don't get
confused by this icon.</p>
<h3><a name="msie" id="msie">When I connect via HTTPS to an Apache+mod_ssl+OpenSSL server with Microsoft Internet
Explorer (MSIE) I get various I/O errors. What is the reason?</a></h3>
<p>The first reason is that the SSL implementation in some MSIE versions has
some subtle bugs related to the HTTP keep-alive facility and the SSL close
notify alerts on socket connection close. Additionally the interaction
between SSL and HTTP/1.1 features are problematic with some MSIE versions,
too. You've to work-around these problems by forcing
Apache+mod_ssl+OpenSSL to not use HTTP/1.1, keep-alive connections or
sending the SSL close notify messages to MSIE clients. This can be done by
using the following directive in your SSL-aware virtual host section:</p>
<div class="example"><p><code>
SetEnvIf User-Agent ".*MSIE.*" \<br />
nokeepalive ssl-unclean-shutdown \<br />
downgrade-1.0 force-response-1.0
</code></p></div>
<p>Additionally it is known some MSIE versions have also problems
with particular ciphers. Unfortunately one cannot workaround these
bugs only for those MSIE particular clients, because the ciphers
are already used in the SSL handshake phase. So a MSIE-specific
<code class="directive"><a href="../mod/mod_setenvif.html#setenvif">SetEnvIf</a></code> doesn't work
to solve these problems. Instead one has to do more drastic
adjustments to the global parameters. But before you decide to do
this, make sure your clients really have problems. If not, do not
do this, because it affects all(!) your clients, i.e., also your
non-MSIE clients.</p>
<p>The next problem is that 56bit export versions of MSIE 5.x browsers have a
broken SSLv3 implementation which badly interacts with OpenSSL versions
greater than 0.9.4. You can either accept this and force your clients to
upgrade their browsers, or you downgrade to OpenSSL 0.9.4 (hmmm), or you
can decide to workaround it by accepting the drawback that your workaround
will horribly affect also other browsers:</p>
<div class="example"><p><code>SSLProtocol all -SSLv3</code></p></div>
<p>This completely disables the SSLv3 protocol and lets those browsers work.
But usually this is an even less acceptable workaround. A more reasonable
workaround is to address the problem more closely and disable only the
ciphers which cause trouble.</p>
<div class="example"><p><code>SSLCipherSuite
ALL:!ADH:<strong>!EXPORT56</strong>:RC4+RSA:+HIGH:+MEDIUM:+LOW:+SSLv2:+EXP</code>
</p></div>
<p>This also lets the broken MSIE versions work, but only removes the
newer 56bit TLS ciphers.</p>
<p>Another problem with MSIE 5.x clients is that they refuse to connect to
URLs of the form <code>https://12.34.56.78/</code> (IP-addresses are used
instead of the hostname), if the server is using the Server Gated
Cryptography (SGC) facility. This can only be avoided by using the fully
qualified domain name (FQDN) of the website in hyperlinks instead, because
MSIE 5.x has an error in the way it handles the SGC negotiation.</p>
<p>And finally there are versions of MSIE which seem to require that
an SSL session can be reused (a totally non standard-conforming
behaviour, of course). Connection with those MSIE versions only work
if a SSL session cache is used. So, as a work-around, make sure you
are using a session cache (see <code class="directive"><a href="../mod/mod_ssl.html#sslsessioncache">SSLSessionCache</a></code> directive).</p>
<h3><a name="nn" id="nn">When I connect via HTTPS to an Apache+mod_ssl server with Netscape Navigator I
get I/O errors and the message "Netscape has encountered bad data from the
server" What's the reason?</a></h3>
<p>
The problem usually is that you had created a new server certificate with
the same DN, but you had told your browser to accept forever the old
server certificate. Once you clear the entry in your browser for the old
certificate, everything usually will work fine. Netscape's SSL
implementation is correct, so when you encounter I/O errors with Netscape
Navigator it is most of the time caused by the configured certificates.</p>
</div><div class="top"><a href="#page-header"><img alt="top" src="../images/up.gif" /></a></div>
<div class="section">
<h2><a name="support" id="support">About Support</a></h2>
<ul>
<li><a href="#resources">Resources in case of problems?</a></li>
<li><a href="#contact">Support in case of problems?</a></li>
<li><a href="#reportdetails">How to write a problem report?</a></li>
<li><a href="#coredumphelp">I got a core dump, can you help me?</a></li>
<li><a href="#backtrace">How to get a backtrace?</a></li>
</ul>
<h3><a name="resources" id="resources">What information resources are available in case of mod_ssl problems?</a></h3>
<p>The following information resources are available.
In case of problems you should search here first.</p>
<dl>
<dt>Answers in the User Manual's F.A.Q. List (this)</dt>
<dd><a href="http://httpd.apache.org/docs-2.0/ssl/ssl_faq.html">
http://httpd.apache.org/docs-2.0/ssl/ssl_faq.html</a><br />
First look inside the F.A.Q. (this text), perhaps your problem is such
popular that it was already answered a lot of times in the past.
</dd>
<dt>Postings from the modssl-users Support Mailing List
<a href="http://www.modssl.org/support/">http://www.modssl.org/support/</a></dt>
<dd>Second search for your problem in one of the existing archives of the
modssl-users mailing list. Perhaps your problem popped up at least once for
another user, too.
</dd>
</dl>
<h3><a name="contact" id="contact">What support contacts are available in case of mod_ssl problems?</a></h3>
<p>The following lists all support possibilities for mod_ssl, in order of
preference, i.e. start in this order and do not pick the support possibility
you just like most, please.</p>
<ol>
<li><em>Write a Problem Report into the Bug Database</em><br />
<a href="http://www.modssl.org/support/bugdb/">
http://www.modssl.org/support/bugdb/</a><br />
This is the preferred way of submitting your problem report, because this
way it gets filed into the bug database (it cannot be lost) <em>and</em>
send to the modssl-users mailing list (others see the current problems and
learn from answers).
</li>
<li><em>Write a Problem Report to the modssl-users Support Mailing List</em><br />
<a href="mailto:modssl-users@modssl.org">
modssl-users@modssl.org</a><br />
This is the second way of submitting your problem report. You have to
subscribe to the list first, but then you can easily discuss your problem
with both the author and the whole mod_ssl user community.
</li>
</ol>
<h3><a name="reportdetails" id="reportdetails">What information and details should I
provide when writing a bug report?</a></h3>
<p>You have to at least always provide the following information:</p>
<dl>
<dt>Apache and OpenSSL version information</dt>
<dd>The Apache version can be determined
by running <code>httpd -v</code>. The OpenSSL version can be
determined by running <code>openssl version</code>. Alternatively when
you have Lynx installed you can run the command <code>lynx -mime_header
http://localhost/ | grep Server</code> to determine all information in a
single step.
</dd>
<dt>The details on how you built and installed Apache+mod_ssl+OpenSSL</dt>
<dd>For this you can provide a logfile of your terminal session which shows
the configuration and install steps. Alternatively you can at least
provide the <code class="program"><a href="../programs/configure.html">configure</a></code> command line you used.
</dd>
<dt>In case of core dumps please include a Backtrace</dt>
<dd>In case your Apache+mod_ssl+OpenSSL should really dump core please attach
a stack-frame ``backtrace'' (see the next question on how to get it).
Without this information the reason for your core dump cannot be found.
So you have to provide the backtrace, please.
</dd>
<dt>A detailed description of your problem</dt>
<dd>Don't laugh, I'm totally serious. I already got a lot of problem reports
where the people not really said what's the actual problem is. So, in your
own interest (you want the problem be solved, don't you?) include as much
details as possible, please. But start with the essentials first, of
course.
</dd>
</dl>
<h3><a name="coredumphelp" id="coredumphelp">I got a core dump, can you help me?</a></h3>
<p>In general no, at least not unless you provide more details about the code
location where Apache dumped core. What is usually always required in
order to help you is a backtrace (see next question). Without this
information it is mostly impossible to find the problem and help you in
fixing it.</p>
<h3><a name="backtrace" id="backtrace">Ok, I got a core dump but how do I get a backtrace to find out the reason for it?</a></h3>
<p>Follow the following steps:</p>
<ol>
<li>Make sure you have debugging symbols available in at least
Apache. On platforms where you use GCC/GDB you have to build
Apache+mod_ssl with ``<code>OPTIM="-g -ggdb3"</code>'' to achieve this. On
other platforms at least ``<code>OPTIM="-g"</code>'' is needed.
</li>
<li>Startup the server and try to produce the core-dump. For this you perhaps
want to use a directive like ``<code>CoreDumpDirectory /tmp</code>'' to
make sure that the core-dump file can be written. You then should get a
<code>/tmp/core</code> or <code>/tmp/httpd.core</code> file. When you
don't get this, try to run your server under an UID != 0 (root), because
most "current" kernels do not allow a process to dump core after it has
done a <code>setuid()</code> (unless it does an <code>exec()</code>) for
security reasons (there can be privileged information left over in
memory). Additionally you can run <code>/path/to/httpd -X</code>
manually to force Apache to not fork.
</li>
<li>Analyze the core-dump. For this run <code>gdb /path/to/httpd
/tmp/httpd.core</code> or a similar command has to run. In GDB you then
just have to enter the <code>bt</code> command and, voila, you get the
backtrace. For other debuggers consult your local debugger manual. Send
this backtrace to the author.
</li>
</ol>
</div></div>
<div class="bottomlang">
<p><span>Available Languages: </span><a href="../en/ssl/ssl_faq.html" title="English"> en </a></p>
</div><div id="footer">
<p class="apache">Copyright 1995-2005 The Apache Software Foundation or its licensors, as applicable.<br />Licensed under the <a href="http://www.apache.org/licenses/LICENSE-2.0">Apache License, Version 2.0</a>.</p>
<p class="menu"><a href="../mod/">Modules</a> | <a href="../mod/directives.html">Directives</a> | <a href="../faq/">FAQ</a> | <a href="../glossary.html">Glossary</a> | <a href="../sitemap.html">Sitemap</a></p></div>
</body></html>
|
