update guides for feature proposals on the issue tracker

2 files changed, 51 insertions, 14 deletions

diff --git a/CONTRIBUTING.md b/CONTRIBUTING.md
index 7f5da063fd4..284dc4606f9 100644
--- a/CONTRIBUTING.md
+++ b/CONTRIBUTING.md
@@ -41,15 +41,44 @@ This was inspired by [an article by Kent C. Dodds](https://medium.com/@kentcdodd
 
 To get support for your particular problem please use the [getting help channels](https://about.gitlab.com/getting-help/).
 
-The [GitLab CE issue tracker on GitLab.com](https://gitlab.com/gitlab-org/gitlab-ce/issues) is only for obvious errors in the latest [stable or development release of GitLab](MAINTENANCE.md). If something is wrong but it is not a regression compared to older versions of GitLab please do not open an issue but a feature request. When submitting an issue please conform to the issue submission guidelines listed below. Not all issues will be addressed and your issue is more likely to be addressed if you submit a merge request which partially or fully addresses the issue.
+The [GitLab CE issue tracker on GitLab.com](https://gitlab.com/gitlab-org/gitlab-ce/issues) is
+for bugs in the latest GitLab release and feature proposals.
 
-Do not use the issue tracker for feature requests. We have a specific [feature request forum](http://feedback.gitlab.com) for this purpose. Please keep feature requests as small and simple as possible, complex ones might be edited to make them small and simple.
+When submitting an issue please conform to the issue submission guidelines listed below.
+Not all issues will be addressed and your issue is more likely to be addressed
+if you submit a merge request which partially or fully addresses the issue.
 
-Please send a merge request with a tested solution or a merge request with a failing test instead of opening an issue if you can. If you're unsure where to post, post to the [mailing list](https://groups.google.com/forum/#!forum/gitlabhq) or [Stack Overflow](https://stackoverflow.com/questions/tagged/gitlab) first. There are a lot of helpful GitLab users there who may be able to help you quickly. If your particular issue turns out to be a bug, it will find its way from there.
+Please send a merge request with a tested solution or a merge request with a failing test instead of opening an issue if you can.
+If you're unsure where to post, post to the [mailing list](https://groups.google.com/forum/#!forum/gitlabhq)
+or [Stack Overflow](https://stackoverflow.com/questions/tagged/gitlab) first.
+There are a lot of helpful GitLab users there who may be able to help you quickly.
+If your particular issue turns out to be a bug, it will find its way from there.
+
+### Feature proposals
+
+To create a feature proposal for CE and CI, open an issue on the
+[issue tracker of CE](https://gitlab.com/gitlab-org/gitlab-ce/issues).
+
+For feature proposals for EE, open an issue on
+[the issue tracker of EE](https://gitlab.com/gitlab-org/gitlab-ce/issues).
+
+Add the label `feature proposal` to the issue.
+
+Please keep feature proposals as small and simple as possible,
+complex proposals might be edited to make them small and simple.
+
+For changes in the interface, it can be helpful to create a mockup first.
+If you want to create something yourself, consider opening an issue first to
+discuss whether it is interesting to include this in GitLab.
 
 ### Issue tracker guidelines
 
-**[Search the issues](https://gitlab.com/gitlab-org/gitlab-ce/issues)** for similar entries before submitting your own, there's a good chance somebody else had the same issue. Show your support with `:+1:` and/or join the discussion. Please submit issues in the following format (as the first post):
+**[Search the issues](https://gitlab.com/gitlab-org/gitlab-ce/issues)**
+for similar entries before submitting your own,
+there's a good chance somebody else had the same issue or feature proposal.
+Show your support with `:+1:` and/or join the discussion.
+
+Please submit bugs in the following format (as the first post):
 
 1. **Summary:** Summarize your issue in one sentence (what goes wrong, what did you expect to happen)
 1. **Steps to reproduce:** How can we reproduce the issue
@@ -65,7 +94,12 @@ Please send a merge request with a tested solution or a merge request with a fai
 
 ## Merge requests
 
-We welcome merge requests with fixes and improvements to GitLab code, tests, and/or documentation. The features we would really like a merge request for are listed with the [status 'accepting merge requests' on our feature request forum](http://feedback.gitlab.com/forums/176466-general/status/796455) but other improvements are also welcome. If you want to add a new feature that is not marked it is best to first create a feedback issue (if there isn't one already) and leave a comment asking for it to be marked accepting merge requests. Please include screenshots or wireframes if the feature will also change the UI.
+We welcome merge requests with fixes and improvements to GitLab code, tests, and/or documentation. The features we would really like a merge request for are listed with the
+[label 'accepting merge requests' on our issue tracker for CE](https://gitlab.com/gitlab-org/gitlab-ce/issues?milestone_id=&scope=all&sort=created_desc&state=opened&utf8=%E2%9C%93&assignee_id=&author_id=&milestone_title=&label_name=Accepting+Merge+Requests)
+and [EE](https://gitlab.com/gitlab-org/gitlab-ee/issues?milestone_id=&scope=all&sort=created_desc&state=opened&utf8=%E2%9C%93&assignee_id=&author_id=&milestone_title=&label_name=Accepting+Merge+Requests)
+but other improvements are also welcome.
+If you want to add a new feature that is not labeled it is best to first create a feedback issue (if there isn't one already) and leave a comment asking for it to be marked accepting merge requests.
+Please include screenshots or wireframes if the feature will also change the UI.
 
 Merge requests can be filed either at [gitlab.com](https://gitlab.com/gitlab-org/gitlab-ce/merge_requests) or [github.com](https://github.com/gitlabhq/gitlabhq/pulls).
 
@@ -89,7 +123,8 @@ If you can, please submit a merge request with the fix or improvements including
 1. The MR description should give a motive for your change and the method you used to achieve it
 1. If the MR changes the UI it should include before and after screenshots
 1. If the MR changes CSS classes please include the list of affected pages `grep css-class ./app -R`
-1. Link relevant [issues](https://gitlab.com/gitlab-org/gitlab-ce/issues) and/or [feature requests](http://feedback.gitlab.com/) from the merge request description and leave a comment on them with a link back to the MR
+1. Link relevant [issues](https://gitlab.com/gitlab-org/gitlab-ce/issues)
+from the merge request description and leave a comment on them with a link back to the MR
 1. Be prepared to answer questions and incorporate feedback even if requests for this arrive weeks or months after your MR submission
 1. If your MR touches code that executes shell commands, make sure it adheres to the [shell command guidelines](    doc/development/shell_commands.md).
 1. Also have a look at the [shell command guidelines](doc/development/shell_commands.md) if your code reads or opens files, or handles paths to files on disk.
@@ -136,7 +171,7 @@ If you add a dependency in GitLab (such as an operating system package) please c
 1. What does this MR do?
 1. Are there points in the code the reviewer needs to double check?
 1. Why was this MR needed?
-1. What are the relevant issue numbers / [Feature requests](http://feedback.gitlab.com/)?
+1. What are the relevant issue numbers?
 1. Screenshots (if relevant)
 
 ## Contribution acceptance criteria
diff --git a/PROCESS.md b/PROCESS.md
index 72fc3481447..5f4d67bc10e 100644
--- a/PROCESS.md
+++ b/PROCESS.md
@@ -8,7 +8,7 @@ Below we describe the contributing process to GitLab for two reasons. So that co
 
 ### Issue team
 - Looks for issues without [workflow labels](#how-we-handle-issues) and triages issue
-- Closes invalid issues with a comment (duplicates, [feature requests](#feature-requests), [fixed in newer version](#issue-fixed-in-newer-version), [issue report for old version](#issue-report-for-old-version), not a problem in GitLab, etc.)
+- Closes invalid issues with a comment (duplicates, [fixed in newer version](#issue-fixed-in-newer-version), [issue report for old version](#issue-report-for-old-version), not a problem in GitLab, etc.)
 - Asks for feedback from issue reporter ([invalid issue reports](#improperly-formatted-issue), [format code](#code-format), etc.)
 - Monitors all issues for feedback (but especially ones commented on since automatically watching them)
 - Closes issues with no feedback from the reporter for two weeks
@@ -45,6 +45,8 @@ Workflow labels are purposely not very detailed since that would be hard to keep
 - *Frontend* needs help from a Front-end engineer
 - *Graphics* needs help from a Graphics designer
 - *up-for-grabs* is an issue suitable for first-time contributors, of reasonable difficulty and size. Not exclusive with other labels.
+- *feature proposal* is a proposal for a new feature for GitLab. People are encouraged to vote
+in support or comment for further detail. Do not use `feature request`.
 
 Example workflow: when a UX designer provided a design but it needs frontend work they remove the UX label and add the frontend label.
 
@@ -62,7 +64,6 @@ If an issue is complex and needs the attention of a specific person, assignment
 -   Bright orange `#eb6420`: workflow labels for core team members (attached MR, awaiting developer action/feedback)
 -   Light blue `#82C5FF`: functional labels
 -   Green labels `#009800`: issues that can generally be ignored. For example, issues given the following labels normally can be closed immediately:
-    - Feature request (see copy & paste response: [Feature requests](#feature-requests))
     - Support (see copy & paste response: [Support requests and configuration questions](#support-requests-and-configuration-questions)
 
 ## Be kind
@@ -75,10 +76,6 @@ Be kind to people trying to contribute. Be aware that people may be a non-native
 
 Thanks for the issue report. Please reformat your issue to conform to the issue tracker guidelines found in our \[contributing guidelines\]\(https://gitlab.com/gitlab-org/gitlab-ce/blob/master/CONTRIBUTING.md#issue-tracker-guidelines).
 
-### Feature requests
-
-Thank you for your interest in improving GitLab. We don't use the issue tracker for feature requests. Things that are wrong but are not a regression compared to older versions of GitLab are considered feature requests and not issues. Please use the \[feature request forum\]\(http://feedback.gitlab.com/) for this purpose or create a merge request implementing this feature. Have a look at the \[contribution guidelines\]\(https://gitlab.com/gitlab-org/gitlab-ce/blob/master/CONTRIBUTING.md) for more information.
-
 ### Issue report for old version
 
 Thanks for the issue report but we only support issues for the latest stable version of GitLab. I'm closing this issue but if you still experience this problem in the latest stable version, please open a new issue (but also reference the old issue(s)). Make sure to also include the necessary debugging information conforming to the issue tracker guidelines found in our \[contributing guidelines\]\(https://gitlab.com/gitlab-org/gitlab-ce/blob/master/CONTRIBUTING.md#issue-tracker-guidelines).
@@ -113,7 +110,12 @@ This merge request has been closed because a request for more information has no
 
 ### Accepting merge requests
 
-Is there a request on [the feature request forum](http://feedback.gitlab.com/forums/176466-general) that is similar to this? If so, can you make a comment with a link to it? Please be aware that new functionality that is not marked [accepting merge/pull requests](http://feedback.gitlab.com/forums/176466-general/status/796455) on the forum might not make it into GitLab. You might be asked to make changes and even after implementing them your feature might still be declined. If you want to reduce the chance of this happening please have a discussion in the forum first.
+Is there an issue on the [issue tracker](https://gitlab.com/gitlab-org/gitlab-ce/issues)
+that is similar to this?
+Could you please link it here?
+Please be aware that new functionality that is not marked
+[accepting merge requests](https://gitlab.com/gitlab-org/gitlab-ce/issues?milestone_id=&scope=all&sort=created_desc&state=opened&utf8=%E2%9C%93&assignee_id=&author_id=&milestone_title=&label_name=Accepting+Merge+Requests)
+might not make it into GitLab.
 
 ### Only accepting merge requests with green tests