diff options
| author | GitLab Bot <gitlab-bot@gitlab.com> | 2023-05-08 12:13:55 +0000 |
|---|---|---|
| committer | GitLab Bot <gitlab-bot@gitlab.com> | 2023-05-08 12:13:55 +0000 |
| commit | 571b02efc9442e73538c3438eb593a83d7807779 (patch) | |
| tree | 96c4ecbdaa066fac502111a3192cc396d6f4a79a /doc/user/project | |
| parent | efe3186770a4218333e1a720f1e4d3794892673e (diff) | |
| download | gitlab-ce-571b02efc9442e73538c3438eb593a83d7807779.tar.gz | |
Add latest changes from gitlab-org/gitlab@master
Diffstat (limited to 'doc/user/project')
| -rw-r--r-- | doc/user/project/service_desk.md | 9 |
1 files changed, 9 insertions, 0 deletions
diff --git a/doc/user/project/service_desk.md b/doc/user/project/service_desk.md index f23635ed50f..bd5c8214e68 100644 --- a/doc/user/project/service_desk.md +++ b/doc/user/project/service_desk.md @@ -101,6 +101,8 @@ visible in the email template. For more information, see #### Thank you email +> `%{ISSUE_DESCRIPTION}` [introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/223751) in GitLab 16.0. + When a user submits an issue through Service Desk, GitLab sends a **thank you email**. To create a custom email template, in the `.gitlab/service_desk_templates/` @@ -110,6 +112,7 @@ You can use these placeholders to be automatically replaced in each email: - `%{ISSUE_ID}`: issue IID - `%{ISSUE_PATH}`: project path appended with the issue IID +- `%{ISSUE_DESCRIPTION}`: issue description based on the original email - `%{UNSUBSCRIBE_URL}`: unsubscribe URL - `%{SYSTEM_HEADER}`: [system header message](../admin_area/appearance.md#system-header-and-footer-messages) - `%{SYSTEM_FOOTER}`: [system footer message](../admin_area/appearance.md#system-header-and-footer-messages) @@ -120,6 +123,8 @@ the response email does not contain the issue link. #### New note email +> `%{ISSUE_DESCRIPTION}` [introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/223751) in GitLab 16.0. + When a user-submitted issue receives a new comment, GitLab sends a **new note email**. To create a custom email template, in the `.gitlab/service_desk_templates/` @@ -129,6 +134,10 @@ You can use these placeholders to be automatically replaced in each email: - `%{ISSUE_ID}`: issue IID - `%{ISSUE_PATH}`: project path appended with the issue IID +- `%{ISSUE_DESCRIPTION}`: issue description at the time email is generated. + If a user has edited the description, it might contain sensitive information that is not intended + to be delivered to external participants. Use this placeholder only if you never modify + descriptions or your team is aware of the template design. - `%{NOTE_TEXT}`: note text - `%{UNSUBSCRIBE_URL}`: unsubscribe URL - `%{SYSTEM_HEADER}`: [system header message](../admin_area/appearance.md#system-header-and-footer-messages) |