diff options
Diffstat (limited to 'app/mailers/emails/service_desk.rb')
-rw-r--r-- | app/mailers/emails/service_desk.rb | 92 |
1 files changed, 92 insertions, 0 deletions
diff --git a/app/mailers/emails/service_desk.rb b/app/mailers/emails/service_desk.rb new file mode 100644 index 00000000000..29fe608472d --- /dev/null +++ b/app/mailers/emails/service_desk.rb @@ -0,0 +1,92 @@ +# frozen_string_literal: true + +module Emails + module ServiceDesk + extend ActiveSupport::Concern + include MarkupHelper + + included do + layout 'service_desk', only: [:service_desk_thank_you_email, :service_desk_new_note_email] + end + + def service_desk_thank_you_email(issue_id) + setup_service_desk_mail(issue_id) + + email_sender = sender( + @support_bot.id, + send_from_user_email: false, + sender_name: @project.service_desk_setting&.outgoing_name + ) + options = service_desk_options(email_sender, 'thank_you') + .merge(subject: "Re: #{subject_base}") + + mail_new_thread(@issue, options) + end + + def service_desk_new_note_email(issue_id, note_id) + @note = Note.find(note_id) + setup_service_desk_mail(issue_id) + + email_sender = sender(@note.author_id) + options = service_desk_options(email_sender, 'new_note') + .merge(subject: subject_base) + + mail_answer_thread(@issue, options) + end + + private + + def setup_service_desk_mail(issue_id) + @issue = Issue.find(issue_id) + @project = @issue.project + @support_bot = User.support_bot + + @sent_notification = SentNotification.record(@issue, @support_bot.id, reply_key) + end + + def service_desk_options(email_sender, email_type) + { + from: email_sender, + to: @issue.service_desk_reply_to + }.tap do |options| + next unless template_body = template_content(email_type) + + options[:body] = template_body + options[:content_type] = 'text/html' + end + end + + def template_content(email_type) + template = Gitlab::Template::ServiceDeskTemplate.find(email_type, @project) + + text = substitute_template_replacements(template.content) + + markdown(text, project: @project) + rescue Gitlab::Template::Finders::RepoTemplateFinder::FileNotFoundError + nil + end + + def substitute_template_replacements(template_body) + template_body + .gsub(/%\{\s*ISSUE_ID\s*\}/, issue_id) + .gsub(/%\{\s*ISSUE_PATH\s*\}/, issue_path) + .gsub(/%\{\s*NOTE_TEXT\s*\}/, note_text) + end + + def issue_id + "#{Issue.reference_prefix}#{@issue.iid}" + end + + def issue_path + @issue.to_reference(full: true) + end + + def note_text + @note&.note.to_s + end + + def subject_base + "#{@issue.title} (##{@issue.iid})" + end + end +end |