1 files changed, 5 insertions, 1 deletions

diff --git a/app/services/issues/create_service.rb b/app/services/issues/create_service.rb
index fcedd1c1c8d..fa8d380404b 100644
--- a/app/services/issues/create_service.rb
+++ b/app/services/issues/create_service.rb
@@ -6,7 +6,7 @@ module Issues
     prepend RateLimitedService
 
     rate_limit key: :issues_create,
-               opts: { scope: [:project, :current_user], users_allowlist: -> { [User.support_bot.username] } }
+               opts: { scope: [:project, :current_user, :external_author] }
 
     # NOTE: For Issues::CreateService, we require the spam_params and do not default it to nil, because
     # spam_checking is likely to be necessary.  However, if there is not a request available in scope
@@ -25,6 +25,10 @@ module Issues
       create(@issue, skip_system_notes: skip_system_notes)
     end
 
+    def external_author
+      params[:external_author] # present when creating an issue using service desk (email: from)
+    end
+
     def before_create(issue)
       Spam::SpamActionService.new(
         spammable: issue,