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diff --git a/doc/operations/incident_management/alert_notifications.md b/doc/operations/incident_management/alert_notifications.md new file mode 100644 index 00000000000..130c4e82088 --- /dev/null +++ b/doc/operations/incident_management/alert_notifications.md @@ -0,0 +1,36 @@ +--- +stage: Monitor +group: Health +info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/engineering/ux/technical-writing/#designated-technical-writers +--- + +# Paging and notifications + +When there is a new alert or incident, it is important for a responder to be notified +immediately so they can triage and respond to the problem. Responders can receive +notifications using the methods described on this page. + +## Slack notifications + +> [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/216326) in GitLab 13.1. + +Responders can be paged via Slack using the +[Slack Notifications Service](../../user/project/integrations/slack.md), which you +can configure for new alerts and new incidents. After configuring, responders +receive a **single** page via Slack. To set up Slack notifications on your mobile +device, make sure to enable notifications for the Slack app on your phone so +you never miss a page. + +## Email notifications + +Email notifications are available in projects that have been +[configured to create incidents automatically](incidents.md#create-incidents-automatically) +for triggered alerts. Project members with the **Owner** or **Maintainer** roles are +sent an email notification automatically. (This is not configurable.) To optionally +send additional email notifications to project members with the **Developer** role: + +1. Navigate to **Settings > Operations**. +1. Expand the **Incidents** section. +1. In the **Alert Integration** tab, select the **Send a separate email notification to Developers** + check box. +1. Select **Save changes**. |