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diff --git a/doc/operations/incident_management/alertdetails.md b/doc/operations/incident_management/alertdetails.md new file mode 100644 index 00000000000..774eaee286f --- /dev/null +++ b/doc/operations/incident_management/alertdetails.md @@ -0,0 +1,194 @@ +--- +stage: Monitor +group: Health +info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/engineering/ux/technical-writing/#designated-technical-writers +--- + +# Alert details page + +Navigate to the Alert details view by visiting the +[Alert list](alerts.md) and selecting an alert from the +list. You need least Developer [permissions](../../user/permissions.md) to access +alerts. + +Alerts provide **Overview** and **Alert details** tabs to give you the right +amount of information you need. + +## Alert overview tab + +The **Overview** tab provides basic information about the alert: + + + +## Alert details tab + + + +### Update an Alert's status + +The Alert detail view enables you to update the Alert Status. +See [Create and manage alerts in GitLab](alerts.md) for more details. + +### Create an Issue from an Alert + +> [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/217745) in GitLab 13.1. + +The Alert detail view enables you to create an issue with a +description automatically populated from an alert. To create the issue, +click the **Create Issue** button. You can then view the issue from the +alert by clicking the **View Issue** button. + +Closing a GitLab issue associated with an alert changes the alert's status to Resolved. +See [Create and manage alerts in GitLab](alerts.md) for more details about alert statuses. + +### Update an Alert's assignee + +> [Introduced](https://gitlab.com/groups/gitlab-org/-/epics/3066) in GitLab 13.1. + +The Alert detail view allows users to update the Alert assignee. + +In large teams, where there is shared ownership of an alert, it can be difficult +to track who is investigating and working on it. The Alert detail view +enables you to update the Alert assignee: + +NOTE: **Note:** +GitLab currently only supports a single assignee per alert. + +1. To display the list of current alerts, click + **{cloud-gear}** **Operations > Alerts**: + +  + +1. Select your desired alert to display its **Alert Details View**: + +  + +1. If the right sidebar is not expanded, click + **{angle-double-right}** **Expand sidebar** to expand it. +1. In the right sidebar, locate the **Assignee** and click **Edit**. From the + dropdown menu, select each user you want to assign to the alert. GitLab creates + a [To-Do list item](../../user/todos.md) for each user. + +  + +To remove an assignee, click **Edit** next to the **Assignee** dropdown menu and +deselect the user from the list of assignees, or click **Unassigned**. + +### Alert system notes + +> [Introduced](https://gitlab.com/groups/gitlab-org/-/epics/3066) in GitLab 13.1. + +When you take action on an alert, this is logged as a system note, +which is visible in the Alert Details view. This gives you a linear +timeline of the alert's investigation and assignment history. + +The following actions will result in a system note: + +- [Updating the status of an alert](#update-an-alerts-status) +- [Creating an issue based on an alert](#create-an-issue-from-an-alert) +- [Assignment of an alert to a user](#update-an-alerts-assignee) + + + +### Create a To-Do from an Alert + +> [Introduced](https://gitlab.com/groups/gitlab-org/-/epics/3066) in GitLab 13.1. + +You can manually create [To-Do list items](../../user/todos.md) for yourself from the +Alert details screen, and view them later on your **To-Do List**. To add a To-Do: + +1. To display the list of current alerts, click + **{cloud-gear}** **Operations > Alerts**. +1. Select your desired alert to display its **Alert Management Details View**. +1. Click the **Add a To-Do** button in the right sidebar: + +  + +Click the **To-Do** **{todo-done}** in the navigation bar to view your current To-Do list. + + + +### View an Alert's metrics data + +> [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/217768) in GitLab 13.2. + +To view the metrics for an alert: + + 1. Sign in as a user with Developer or higher [permissions](../../user/permissions.md). + 1. Navigate to **{cloud-gear}** **Operations > Alerts**. + 1. Click the alert you want to view. + 1. Below the title of the alert, click the **Metrics** tab. + + + +For GitLab-managed Prometheus instances, metrics data is automatically available +for the alert, making it easy to see surrounding behavior. See +[Managed Prometheus instances](../metrics/alerts.md#managed-prometheus-instances) +for information on setting up alerts. + +For externally-managed Prometheus instances, you can configure your alerting rules to +display a chart in the alert. See +[Embedding metrics based on alerts in incident issues](../metrics/embed.md#embedding-metrics-based-on-alerts-in-incident-issues) +for information on how to appropriately configure your alerting rules. See +[External Prometheus instances](../metrics/alerts.md#external-prometheus-instances) +for information on setting up alerts for your self-managed Prometheus instance. + +## Use cases for assigning alerts + +Consider a team formed by different sections of monitoring, collaborating on a +single application. After an alert surfaces, it's extremely important to +route the alert to the team members who can address and resolve the alert. + +Assigning Alerts eases collaboration and delegation. All +assignees are shown in your team's work-flows, and all assignees receive +notifications, simplifying communication and ownership of the alert. + +After completing their portion of investigating or fixing the alert, users can +unassign their account from the alert when their role is complete. +The alert status can be updated on the [Alert list](alerts.md) to +reflect if the alert has been resolved. + +## View an Alert's logs + +> [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/217768) in GitLab 13.3. + +To view the logs for an alert: + + 1. Sign in as a user with Developer or higher [permissions](../../user/permissions.md). + 1. Navigate to **{cloud-gear}** **Operations > Alerts**. + 1. Click the alert you want to view. + 1. Below the title of the alert, click the **Metrics** tab. + 1. Click the [menu](../metrics/dashboards/index.md#chart-context-menu) of the metric chart to view options. + 1. Click **View logs**. + +Read [View logs from metrics panel](#view-logs-from-metrics-panel) for additional information. + +## Embed metrics in incidents and issues + +You can embed metrics anywhere [GitLab Markdown](../../user/markdown.md) is used, such as descriptions, +comments on issues, and merge requests. Embedding metrics helps you share them +when discussing incidents or performance issues. You can output the dashboard directly +into any issue, merge request, epic, or any other Markdown text field in GitLab +by [copying and pasting the link to the metrics dashboard](../metrics/embed.md#embedding-gitlab-managed-kubernetes-metrics). + +You can embed both +[GitLab-hosted metrics](../metrics/embed.md) and +[Grafana metrics](../metrics/embed_grafana.md) +in incidents and issue templates. + +### Context menu + +You can view more details about an embedded metrics panel from the context menu. +To access the context menu, click the **{ellipsis_v}** **More actions** dropdown box +above the upper right corner of the panel. For a list of options, see +[Chart context menu](../metrics/dashboards/index.md#chart-context-menu). + +#### View logs from metrics panel + +> - [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/201846) in GitLab Ultimate 12.8. +> - [Moved](https://gitlab.com/gitlab-org/gitlab/-/merge_requests/25455) to [GitLab Core](https://about.gitlab.com/pricing/) 12.9. + +Viewing logs from a metrics panel can be useful if you're triaging an application +incident and need to [explore logs](../metrics/dashboards/index.md#chart-context-menu) +from across your application. These logs help you understand what is affecting +your application's performance and resolve any problems. |