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Diffstat (limited to 'doc/operations/incident_management/incidents.md')
| -rw-r--r-- | doc/operations/incident_management/incidents.md | 26 |
1 files changed, 19 insertions, 7 deletions
diff --git a/doc/operations/incident_management/incidents.md b/doc/operations/incident_management/incidents.md index c7ed386f505..66d04fce14c 100644 --- a/doc/operations/incident_management/incidents.md +++ b/doc/operations/incident_management/incidents.md @@ -169,7 +169,7 @@ Beneath the highlight bar, GitLab displays a summary that includes the following - Monitoring tool Comments are displayed in threads, but can be displayed chronologically -[in a timeline view](#timeline-view). +[by toggling on the recent updates view](#recent-updates-view). ### Metrics **(PREMIUM)** @@ -195,15 +195,15 @@ field populated.  -### Timeline view **(PREMIUM)** +### Recent updates view **(PREMIUM)** > [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/227836) in GitLab 13.5. To quickly see the latest updates on an incident, click -**{comments}** **Turn timeline view on** in the comment bar to display comments +**{history}** **Turn recent updates view on** in the comment bar to display comments un-threaded and ordered chronologically, newest to oldest: - + ### Service Level Agreement countdown timer **(PREMIUM)** @@ -255,7 +255,13 @@ Add a to-do for incidents that you want to track in your to-do list. Click the ### Change incident status -> [Introduced](https://gitlab.com/groups/gitlab-org/-/epics/5716) in GitLab 14.9. +> - [Introduced](https://gitlab.com/groups/gitlab-org/-/epics/5716) in GitLab 14.9 [with a flag](../../administration/feature_flags.md) named `incident_escalations`. Disabled by default. +> - [Enabled on GitLab.com and self-managed](https://gitlab.com/gitlab-org/gitlab/-/issues/345769) in GitLab 14.10. + +FLAG: +This feature is available by default. To disable it per project or for your entire +instance, ask an administrator to [disable the feature flag](../../administration/feature_flags.md) +named `incident_escalations`. For users with the Developer role or higher, select **Edit** in the **Status** section of the right-hand side bar of an incident, then select a status. **Triggered** is the default status for @@ -271,9 +277,15 @@ by changing the status. Setting the status to: For [incidents created from alerts](alerts.md#create-an-incident-from-an-alert), updating the incident status also updates the alert status. -## Change escalation policy **(PREMIUM)** +### Change escalation policy **(PREMIUM)** + +> - [Introduced](https://gitlab.com/groups/gitlab-org/-/epics/5716) in GitLab 14.9 [with a flag](../../administration/feature_flags.md) named `incident_escalations`. Disabled by default. +> - [Enabled on GitLab.com and self-managed](https://gitlab.com/gitlab-org/gitlab/-/issues/345769) in GitLab 14.10. -> [Introduced](https://gitlab.com/groups/gitlab-org/-/epics/5716) in GitLab 14.9. +FLAG: +This feature is available by default. To disable it per project or for your entire +instance, ask an administrator to [disable the feature flag](../../administration/feature_flags.md) +named `incident_escalations`. For users with the Developer role or higher, select **Edit** in the **Escalation policy** section of the right-hand side bar of an incident, then select a policy. By default, new incidents do not have |