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Diffstat (limited to 'doc/operations/incident_management/incidents.md')
| -rw-r--r-- | doc/operations/incident_management/incidents.md | 24 |
1 files changed, 15 insertions, 9 deletions
diff --git a/doc/operations/incident_management/incidents.md b/doc/operations/incident_management/incidents.md index 3f6522b3f90..f0bb9a8e950 100644 --- a/doc/operations/incident_management/incidents.md +++ b/doc/operations/incident_management/incidents.md @@ -4,7 +4,7 @@ group: Health info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/engineering/ux/technical-writing/#assignments --- -# Incidents +# Incidents **(FREE)** Incidents are critical entities in incident management workflows. They represent a service disruption or outage that needs to be restored urgently. GitLab provides @@ -24,7 +24,7 @@ Incident, you have two options to do this manually. **From the Incidents List:** -> [Moved](https://gitlab.com/gitlab-org/monitor/health/-/issues/24) to GitLab core in 13.3. +> [Moved](https://gitlab.com/gitlab-org/monitor/health/-/issues/24) to GitLab Free in 13.3. - Navigate to **Operations > Incidents** and click **Create Incident**. - Create a new issue using the `incident` template available when creating it. @@ -36,9 +36,11 @@ Incident, you have two options to do this manually. > [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/230857) in GitLab 13.4. -- Navigate to **Issues > List** and click **Create Issue**. -- Create a new issue using the `type` drop-down and select `Incident`. -- The page refreshes and the page only displays fields relevant to Incidents. +1. Go to **Issues > List**, and select **New issue**. +1. In the **Type** dropdown, select **Incident**. Only fields relevant to + incidents are displayed on the page. +1. Create the incident as needed, and select **Submit issue** to save the + incident.  @@ -53,7 +55,7 @@ With Maintainer or higher [permissions](../../user/permissions.md), you can enab 1. Check the **Create an incident** checkbox. 1. To customize the incident, select an [issue template](../../user/project/description_templates.md#creating-issue-templates). -1. To send [an email notification](alert_notifications.md#email-notifications) to users +1. To send [an email notification](paging.md#email-notifications) to users with [Developer permissions](../../user/permissions.md), select **Send a separate email notification to Developers**. Email notifications are also sent to users with **Maintainer** and **Owner** permissions. @@ -115,7 +117,7 @@ in your project's sidebar. The list contains the following metrics: to a [Status Page](status_page.md). **(ULTIMATE)** The Incident list displays incidents sorted by incident created date. -([Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/229534) to GitLab core in 13.3.) +([Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/229534) to GitLab Free in 13.3.) To see if a column is sortable, point your mouse at the header. Sortable columns display an arrow next to the column name. @@ -185,7 +187,7 @@ field populated.  -### Timeline view +### Timeline view **(PREMIUM)** > [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/227836) in [GitLab Premium](https://about.gitlab.com/pricing/) 13.5. @@ -195,7 +197,7 @@ un-threaded and ordered chronologically, newest to oldest:  -### Service Level Agreement countdown timer +### Service Level Agreement countdown timer **(PREMIUM)** > [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/241663) in [GitLab Premium](https://about.gitlab.com/pricing/) 13.5. @@ -225,6 +227,10 @@ There are different actions available to help triage and respond to incidents. Assign incidents to users that are actively responding. Select **Edit** in the right-hand side bar to select or deselect assignees. +### Associate a milestone + +Associate an incident to a milestone by selecting **Edit** next to the milestone feature in the right-hand side bar. + ### Change severity See [Incident List](#incident-list) for a full description of the severity levels available. |