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diff --git a/doc/operations/incident_management/index.md b/doc/operations/incident_management/index.md index 28e69a6bbfe..60571c03d74 100644 --- a/doc/operations/incident_management/index.md +++ b/doc/operations/incident_management/index.md @@ -8,74 +8,11 @@ info: To determine the technical writer assigned to the Stage/Group associated w > [Introduced](https://gitlab.com/groups/gitlab-org/-/epics/2877) in GitLab 13.0. -Incident Management enables developers to easily discover and view the alerts -generated by their application. By surfacing alert information where the code is -being developed, efficiency and awareness can be increased. - -GitLab offers solutions for handling incidents in your applications and services, -such as [setting up Prometheus alerts](#configure-prometheus-alerts), -[displaying metrics](./alert_details.md#embed-metrics-in-incidents-and-issues), and sending notifications. - -## Alert notifications - -### Slack Notifications - -> [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/216326) in GitLab 13.1. - -You can be alerted via a Slack message when a new alert has been received. - -See the [Slack Notifications Service docs](../../user/project/integrations/slack.md) for information on how to set this up. - -### Notify developers of alerts - -GitLab can react to the alerts triggered from your applications and services -by creating issues and alerting developers through email. By default, GitLab -sends these emails to [owners and maintainers](../../user/permissions.md) of the project. -These emails contain details of the alert, and a link for more information. - -To send separate email notifications to users with -[Developer permissions](../../user/permissions.md), see -[Configure incidents](./incidents.md#configure-incidents). - -## Configure Prometheus alerts - -You can set up Prometheus alerts in: - -- [GitLab-managed Prometheus](../metrics/alerts.md) installations. -- [Self-managed Prometheus](../metrics/alerts.md#external-prometheus-instances) installations. - -Prometheus alerts are created by the special Alert Bot user. You can't remove this -user, but it does not count toward your license limit. - -## Configure external generic alerts - -GitLab can accept alerts from any source through a generic webhook receiver. -When [configuring the generic alerts integration](./generic_alerts.md), GitLab -creates a unique endpoint which receives a JSON-formatted, customizable payload. - -After configuration, you can manage your alerts using either the -[alerts section](./alerts.md) or the [alert details section](./alert_details.md). - -## Integrate incidents with Slack - -Slack slash commands allow you to control GitLab and view GitLab content without leaving Slack. - -Learn how to [set up Slack slash commands](../../user/project/integrations/slack_slash_commands.md) -and how to [use the available slash commands](../../integration/slash_commands.md). - -## Integrate issues with Zoom - -GitLab enables you to [associate a Zoom meeting with an issue](../../user/project/issues/associate_zoom_meeting.md) -for synchronous communication during incident management. After starting a Zoom -call for an incident, you can associate the conference call with an issue. Your -team members can join the Zoom call without requesting a link. - -## More information - -For information about GitLab and incident management, see: - -- [Generic alerts](generic_alerts.md) -- [Alerts](alerts.md) -- [Alert details](alert_details.md) -- [Incidents](incidents.md) -- [Status page](status_page.md) +Incident Management enables developers to easily triage and view the alerts and incidents +generated by their application. By surfacing alerts and incidents where the code is +being developed, efficiency and awareness can be increased. Check out the following sections for more information: + +- [Integrate your monitoring tools](alert_integrations.md). +- Receive [notifications](alert_notifications.md) for triggered alerts. +- Triage [Alerts](alerts.md) and [Incidents](incidents.md). +- Inform stakeholders with [Status Page](status_page.md). |