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diff --git a/doc/operations/incident_management/status_page.md b/doc/operations/incident_management/status_page.md new file mode 100644 index 00000000000..e376607d86f --- /dev/null +++ b/doc/operations/incident_management/status_page.md @@ -0,0 +1,179 @@ +--- +stage: Monitor +group: Health +info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/engineering/ux/technical-writing/#designated-technical-writers +--- + +# GitLab Status Page **(ULTIMATE)** + +> [Introduced](https://gitlab.com/groups/gitlab-org/-/epics/2479) in [GitLab Ultimate](https://about.gitlab.com/pricing/) 12.10. + +With a GitLab Status Page, you can create and deploy a static website to communicate +efficiently to users during an incident. The Status Page landing page displays an +overview of recent incidents: + + + +Clicking an incident displays a detail page with more information about a particular incident: + + + +- Status on the incident, including when the incident was last updated. +- The incident title, including any emojis. +- The description of the incident, including emojis. +- Any file attachments provided in the incident description, or comments with a + valid image extension. [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/205166) in GitLab 13.1. +- A chronological ordered list of updates to the incident. + +## Set up a GitLab Status Page + +To configure a GitLab Status Page you must: + +1. [Configure GitLab](#configure-gitlab-with-cloud-provider-information) with your + cloud provider information. +1. [Configure your AWS account](#configure-your-aws-account). +1. [Create a Status Page project](#create-a-status-page-project) on GitLab. +1. [Sync incidents to the Status Page](#sync-incidents-to-the-status-page). + +### Configure GitLab with cloud provider information + +To provide GitLab with the AWS account information needed to push content to your Status Page: + +NOTE: **Note:** +Only AWS S3 is supported as a deploy target. + +1. Sign into GitLab as a user with Maintainer or greater [permissions](../../user/permissions.md). +1. Navigate to **{settings}** **Settings > Operations**. Next to **Status Page**, + click **Expand**. +1. Click **Active** to enable the Status Page feature. +1. In **Status Page URL**, provide the URL to your external status page. +1. Provide the **S3 Bucket name**. For more information, see + [Bucket configuration documentation](https://docs.aws.amazon.com/AmazonS3/latest/dev/HostingWebsiteOnS3Setup.html). +1. Provide the **AWS region** for your bucket. For more information, see the + [AWS documentation](https://github.com/aws/aws-sdk-ruby#configuration). +1. Provide your **AWS access key ID** and **AWS Secret access key**. +1. Click **Save changes**. + +### Configure your AWS account + +1. Within your AWS account, create two new IAM policies, using the following files + as examples: + - [Create bucket](https://gitlab.com/gitlab-org/status-page/-/blob/master/deploy/etc/s3_create_policy.json). + - [Update bucket contents](https://gitlab.com/gitlab-org/status-page/-/blob/master/deploy/etc/s3_update_bucket_policy.json) (Remember replace `S3_BUCKET_NAME` with your bucket name). +1. Create a new AWS access key with the permissions policies created in the first step. + +### Create a status page project + +After configuring your AWS account, you must add the Status Page project and configure +the necessary CI/CD variables to deploy the Status Page to AWS S3: + +1. Fork the [Status Page](https://gitlab.com/gitlab-org/status-page) project. + You can do this through [Repository Mirroring](https://gitlab.com/gitlab-org/status-page#repository-mirroring), + which ensures you get the up-to-date Status Page features. +1. Navigate to **{settings}** **Settings > CI/CD**. +1. Scroll to **Variables**, and click **Expand**. +1. Add the following variables from your Amazon Console: + - `S3_BUCKET_NAME` - The name of the Amazon S3 bucket. + + NOTE: **Note:** + If no bucket with the provided name exists, the first pipeline run creates + one and configures it for + [static website hosting](https://docs.aws.amazon.com/AmazonS3/latest/dev/HostingWebsiteOnS3Setup.html). + + - `AWS_DEFAULT_REGION` - The AWS region. + - `AWS_ACCESS_KEY_ID` - The AWS access key ID. + - `AWS_SECRET_ACCESS_KEY` - The AWS secret. +1. Navigate to **CI / CD > Pipelines > Run Pipeline**, and run the pipeline to + deploy the Status Page to S3. + +CAUTION: **Caution:** +Consider limiting who can access issues in this project, as any user who can view +the issue can potentially [publish comments to your GitLab Status Page](#publish-comments-on-incidents). + +### Sync incidents to the Status Page + +After creating the CI/CD variables, configure the Project you want to use for +Incident issues: + +1. To view the [Operations Settings](../../user/project/settings/#operations-settings) + page, navigate to **{settings}** **Settings > Operations > Status Page**. +1. Fill in your cloud provider's credentials and make sure the **Active** checkbox is checked. +1. Click **Save changes**. + +## How to use your GitLab Status Page + +After configuring your GitLab instance, relevant updates trigger a background job +that pushes JSON-formatted data about the incident to your external cloud provider. +Your status page website periodically fetches this JSON-formatted data. It formats +and displays it to users, providing information about ongoing incidents without +extra effort from your team: + +```mermaid +graph TB + subgraph GitLab Instance + issues(issue updates) -- trigger --> middleware(Background job: JSON generation) + end + subgraph Cloud Provider + middleware --saves data --> c1(Cloud Bucket stores JSON file) + end + subgraph Status Page + d(Static Site on CDN) -- fetches data --> c1 + end +``` + +### Publish an incident + +To publish an incident: + +1. Create an issue in the project you enabled the GitLab Status Page settings in. +1. A [project or group owner](../../user/permissions.md) must use the + `/publish` [quick action](../../user/project/quick_actions.md) to publish the + issue to the GitLab Status Page. + + NOTE: **Note:** + Confidential issues can't be published. + +A background worker publishes the issue onto the Status Page using the credentials +you provided during setup. As part of publication, GitLab will: + +- Anonymize user and group mentions with `Incident Responder`. +- Remove titles of non-public [GitLab references](../../user/markdown.md#special-gitlab-references). +- Publish any files attached to incident issue descriptions, up to 5000 per issue. + ([Introduced in GitLab 13.1](https://gitlab.com/gitlab-org/gitlab/-/issues/205166).) + +After publication, you can access the incident's details page by clicking the +**Published on status page** button displayed under the Incident's title. + + + +### Update an incident + +To publish an update to the Incident, update the incident issue's description. + +CAUTION: **Caution:** +When referenced issues are changed (such as title or confidentiality) the incident +they were referenced in is not updated. + +### Publish comments on incidents + +To publish comments to the Status Page Incident: + +- Create a comment on the incident issue. +- When you're ready to publish the comment, mark the comment for publication by + adding a microphone [award emoji](../../user/award_emojis.md) + reaction (`:microphone:` 🎤) to the comment. +- Any files attached to the comment (up to 5000 per issue) are also published. + ([Introduced in GitLab 13.1](https://gitlab.com/gitlab-org/gitlab/-/issues/205166).) + +CAUTION: **Caution:** +Anyone with access to view the Issue can add an emoji award to a comment, so +consider limiting access to issues to team members only. + +### Update the incident status + +To change the incident status from `open` to `closed`, close the incident issue +within GitLab. Closing the issue triggers a background worker to update the +GitLab Status Page website. + +If you make a published issue confidential, GitLab unpublishes it from your +GitLab Status Page website. |