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Diffstat (limited to 'doc/project_services/jira.md')
| -rw-r--r-- | doc/project_services/jira.md | 13 |
1 files changed, 13 insertions, 0 deletions
diff --git a/doc/project_services/jira.md b/doc/project_services/jira.md index 7c12557a321..623ec857cbe 100644 --- a/doc/project_services/jira.md +++ b/doc/project_services/jira.md @@ -219,3 +219,16 @@ You can see from the above image that there are four references to GitLab: [JIRA Core]: https://www.atlassian.com/software/jira/core "The JIRA Core website" [jira-ce]: https://gitlab.com/gitlab-org/gitlab-ce/merge_requests/2146 "MR - Backport JIRA service" [8_3_post]: https://about.gitlab.com/2015/12/22/gitlab-8-3-released/ "GitLab 8.3 release post" + +## Troubleshooting + +**GitLab is unable to comment on a ticket** + +Make sure that the user you set up for GitLab to communicate with JIRA has the +correct access permission to post comments on a ticket and to also transition the +ticket, if you'd like GitLab to also take care of closing them. + +**GitLab is unable to close a ticket** + +Make sure the the `Transition ID` you set within the JIRA settings matches the +one your project needs to close a ticket. |