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diff --git a/doc/subscriptions/gitlab_com/index.md b/doc/subscriptions/gitlab_com/index.md index 5aa5a06021c..f2a33e821b8 100644 --- a/doc/subscriptions/gitlab_com/index.md +++ b/doc/subscriptions/gitlab_com/index.md @@ -7,7 +7,7 @@ type: index, reference # GitLab SaaS subscription **(PREMIUM SAAS)** -GitLab SaaS is GitLab Inc.'s software-as-a-service offering. You don't need to +GitLab SaaS is the GitLab software-as-a-service offering. You don't need to install anything to use GitLab SaaS, you only need to [sign up](https://gitlab.com/users/sign_up) and start using GitLab straight away. @@ -15,9 +15,9 @@ This page reviews the details of your GitLab SaaS subscription. ## Choose a GitLab SaaS tier -Pricing is [tier-based](https://about.gitlab.com/pricing/), allowing you to choose -the features which fit your budget. For information on what features are available -at each tier, see the +Pricing is [tier-based](https://about.gitlab.com/pricing/), so you can choose +the features that fit your budget. For information on the features available +for each tier, see the [GitLab SaaS feature comparison](https://about.gitlab.com/pricing/gitlab-com/feature-comparison/). ## Choose the number of users @@ -91,6 +91,9 @@ The following table describes details of your subscription: > - [Updated](https://gitlab.com/gitlab-org/gitlab/-/issues/292086) in GitLab 13.8 to include public email address. +To view a list of seats being used, go to **Settings > Billing**. +Under **Seats currently in use**, select **See usage**. + The **Seat usage** page lists all users occupying seats. Details for each user include: - Full name @@ -117,6 +120,14 @@ For example: | Amir | `ami` | Yes | | Amir | `amr` | No | +## Subscription expiry + +When your subscription expires, you can continue to use paid features of GitLab for 14 days. +On the 15th day, paid features are no longer available. You can +continue to use free features. + +To resume paid feature functionality, purchase a new subscription. + ## Renew your GitLab SaaS subscription To renew your subscription: @@ -145,23 +156,42 @@ It's important to regularly review your user accounts, because: attempt to renew a subscription for too few users. - Stale user accounts can be a security risk. A regular review helps reduce this risk. -#### Users over License +#### Seats owed A GitLab subscription is valid for a specific number of users. For details, see [Choose the number of users](#choose-the-number-of-users). If the number of [billable users](#view-your-gitlab-saas-subscription) exceeds the number included in the subscription, known -as the number of _users over license_, you must pay for the excess number of -users either before renewal, or at the time of renewal. This is also known the -_true up_ process. +as the number of _seats owed_, you must pay for the excess number of users before renewal. + +##### Seats owed example + +You purchase a subscription for 10 users. + +| Event | Billable members | Maximum users | +|:---------------------------------------------------|:-----------------|:--------------| +| Ten users occupy all 10 seats. | 10 | 10 | +| Two new users join. | 12 | 12 | +| Three users leave and their accounts are removed. | 9 | 12 | + +Seats owed = 12 - 10 (Maximum users - users in subscription) ### Renew or change a GitLab SaaS subscription -You can adjust the number of users before renewing your GitLab SaaS subscription. +Starting 30 days before a subscription expires, GitLab notifies group owners +of the date of expiry with a banner in the GitLab user interface. + +We recommend following these steps during renewal: + +1. Prune any [inactive or unwanted users](#remove-billable-user). +1. Determine if you have a need for user growth in the upcoming subscription. +1. Log in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in) and beneath your existing subscription, select the **Renew** button. +1. Review your renewal details and complete the payment process. +1. Select **Confirm purchase**. -- To renew for more users than are currently included in your GitLab SaaS plan, [add users to your subscription](#add-users-to-your-subscription). -- To renew for fewer users than are currently included in your GitLab SaaS plan, -either [disable](../../user/admin_area/activating_deactivating_users.md#deactivating-a-user) or [block](../../user/admin_area/blocking_unblocking_users.md#blocking-a-user) the user accounts you no longer need. +Your updated subscription is applied to your namespace on the renewal period start date. + +An invoice is generated for the renewal and available for viewing or download on the [View invoices](https://customers.gitlab.com/receipts) page. If you have difficulty during the renewal process, contact our [support team](https://support.gitlab.com/hc/en-us/requests/new?ticket_form_id=360000071293) for assistance. For details on upgrading your subscription tier, see [Upgrade your GitLab SaaS subscription tier](#upgrade-your-gitlab-saas-subscription-tier). @@ -219,18 +249,21 @@ To upgrade your [GitLab tier](https://about.gitlab.com/pricing/): When the purchase has been processed, you receive confirmation of your new subscription tier. -## See your billable users list +## See your subscription and billable users in GitLab.com -To see a list of your billable users on your GitLab group page go to **Settings > Billing**. This page provides information about your subscription and occupied seats for your group which is the list of billable users for your particular group. +To view information about your subscription and occupied seats: -## Subscription expiry +1. Go to your group's **Settings > Billing** page. +1. In the **Seats currently in use** area, select **See usage**. + +### Remove billable user -When your subscription or trial expires, GitLab does not delete your data, but -it may become inaccessible, depending on the tier at expiry. Some features may not -behave as expected if you're not prepared for the expiry. For example, -[environment specific variables not being passed](https://gitlab.com/gitlab-org/gitlab/-/issues/24759). +To remove a billable user: -If you renew or upgrade, your data is accessible again. +1. Go to your group's **Settings > Billing** page. +1. In the **Seats currently in use** area, select **See usage**. +1. In the row for the user you want to remove, on the right side, select the ellipsis and **Remove user**. +1. Re-type the username and select **Remove user**. ## CI pipeline minutes |