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Diffstat (limited to 'doc/subscriptions/index.md')
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1 files changed, 27 insertions, 2 deletions
diff --git a/doc/subscriptions/index.md b/doc/subscriptions/index.md index b6d16536fee..37051f6b10f 100644 --- a/doc/subscriptions/index.md +++ b/doc/subscriptions/index.md @@ -1,3 +1,7 @@ +--- +type: index, reference +--- + # Subscription setup and management This page will help get you started with your new subscription or manage an existing one, whether you have subscribed to GitLab.com or self-managed GitLab. @@ -38,11 +42,12 @@ Future purchases will use the information in this section. The email listed in t ### Self-managed: Apply your license file -After purchase, the license file is sent to the email address tied to the Customers portal account, which needs to be [uploaded to the GitLab instance](https://docs.gitlab.com/ee/user/admin_area/license.html#uploading-your-license). +After purchase, the license file is sent to the email address tied to the Customers portal account, which needs to be [uploaded to the GitLab instance](../user/admin_area/license.md#uploading-your-license). ### Link your GitLab.com account with your Customers Portal account -NOTE: **Note:** This is *required* for GitLab.com subscriptions. +NOTE: **Note:** +This is *required* for GitLab.com subscriptions. Once signed into the customers portal, if your account is not already linked, you should be prompted to link your account with a "Link my GitLab Account" button. @@ -87,6 +92,14 @@ plan - in the included table: | Subscription start date | The date your subscription started. If this is for a Free plan, this is the date you transitioned off your group's paid plan. | | Subscription end date | The date your current subscription will end. This does not apply to Free plans. | +### Subscription changes and your data + +When your subscription or trial expires, GitLab does not delete your data, however, depending on the tier and feature, it may become inaccessible. Please note that some features may not behave as expected if a graceful fallback is not currently implemented, such as [environment specific variables not being passed](https://gitlab.com/gitlab-org/gitlab-ce/issues/52825). + +If you renew or upgrade, your data will again be accessible. + +For self-managed customers, there is a two-week grace period when your features will continue to work as-is, after which the entire instance will become read only. However, if you remove the license, you will immediately revert to Core features. + ## Need help? [GitLab's Documentation](https://docs.gitlab.com/) offers a wide range of topics covering the use and administration of GitLab. @@ -101,3 +114,15 @@ These issues are the best avenue for getting updates on specific product plans a ### Contacting Support Learn more about the tiers of [GitLab Support](https://about.gitlab.com/support/) or [submit a request via the Support Portal](https://support.gitlab.com/hc/en-us/requests/new). + +<!-- ## Troubleshooting + +Include any troubleshooting steps that you can foresee. If you know beforehand what issues +one might have when setting this up, or when something is changed, or on upgrading, it's +important to describe those, too. Think of things that may go wrong and include them here. +This is important to minimize requests for support, and to avoid doc comments with +questions that you know someone might ask. + +Each scenario can be a third-level heading, e.g. `### Getting error message X`. +If you have none to add when creating a doc, leave this section in place +but commented out to help encourage others to add to it in the future. --> |