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Diffstat (limited to 'doc/subscriptions/index.md')
| -rw-r--r-- | doc/subscriptions/index.md | 113 |
1 files changed, 79 insertions, 34 deletions
diff --git a/doc/subscriptions/index.md b/doc/subscriptions/index.md index 64bf2e0b50b..35559c9b970 100644 --- a/doc/subscriptions/index.md +++ b/doc/subscriptions/index.md @@ -76,7 +76,7 @@ Every occupied seat, whether by person, job, or bot is counted in the subscripti renewal of a subscription won't be counted as active users for the renewal subscription. They may count as active users in the subscription period in which they were originally added. - Members with Guest permissions on an Ultimate subscription. -- GitLab-created service accounts: `Ghost User` and `Support Bot`. +- GitLab-created service accounts: `Ghost User`, `Support Bot` and [`Project bot users`](../user/project/settings/project_access_tokens.md#project-bot-users). ##### Users statistics @@ -126,38 +126,78 @@ If you're purchasing a subscription for an existing **Core** self-managed instance, ensure you're purchasing enough seats to [cover your users](../user/admin_area/index.md#administering-users). +### Credit card declined + +If your credit card is declined when purchasing a GitLab subscription, possible reasons include: + +- The credit card details provided are incorrect. +- The credit card account has insufficient funds. +- You are using a virtual credit card and it has insufficient funds, or has expired. +- The transaction exceeds the credit limit. +- The transaction exceeds the credit card's maximum transaction amount. + +Check with your financial institution to confirm if any of these reasons apply. If they don't +apply, contact [GitLab Support](https://support.gitlab.com/hc/en-us/requests/new?ticket_form_id=360000071293). + ## Manage your GitLab account With the [Customers Portal](https://customers.gitlab.com/) you can: -- [Change billing and company information](#change-billing-information) -- [Change the payment method](#change-payment-method) +- [Change your personal details](#change-your-personal-details) +- [Change your company details](#change-your-company-details) +- [Change your payment method](#change-your-payment-method) - [Change the linked account](#change-the-linked-account) - [Change the associated namespace](#change-the-associated-namespace) - [Change customers portal account password](#change-customer-portal-account-password) -### Change billing information +### Change your personal details + +Your personal details are used on invoices. Your email address is used for the Customers Portal +login and license-related email. -To change billing information: +To change your personal details, including name and billing address: 1. Log in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in). -1. Select the **My account** drop-down and click on **Payment methods**. -1. Make the required changes to the **Account Details** information. +1. Select **My account > Account details**. +1. Expand the **Personal details** section. +1. Edit your personal details. 1. Click **Save changes**. -NOTE: **Note:** -Future purchases will use the information in this section. -The email listed in this section is used for the Customers Portal -login and for license-related email communication. +### Change your company details + +To change your company details, including company name and VAT number: + +1. Log in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in). +1. Select **My account > Account details**. +1. Expand the **Company details** section. +1. Edit the company details. +1. Click **Save changes**. + +### Change your payment method + +Purchases in the Customers Portal require a credit card on record as a payment method. You can add +multiple credit cards to your account, so that purchases for different products are charged to the +correct card. -### Change payment method +If you would like to use an alternative method to pay, please [contact our Sales +team](https://about.gitlab.com/sales/). -To change payment method or update credit card information: +To change your payment method: 1. Log in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in). -1. Select the **My account** drop-down and click on **Payment methods**. -1. **Edit** the existing payment method information or **Add new payment method**. -1. Save changes. +1. Select **My account > Payment methods**. +1. **Edit** an existing payment method's information or **Add new payment method**. +1. Click **Save Changes**. + +#### Set a default payment method + +Automatic renewal of a subscription is charged to your default payment method. To mark a payment +method as the default: + +1. Log in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in). +1. Select **My account > Payment methods**. +1. **Edit** the selected payment method and check the **Make default payment method** checkbox. +1. Click **Save Changes**. ### Change the linked account @@ -196,32 +236,38 @@ To change the password for this customers portal account: ## View your subscription +You can view details of your subscription in either GitLab.com or your self-managed instance: + +- [View your GitLab.com subscription](#view-your-gitlabcom-subscription) +- [View your self-managed subscription](#view-your-self-managed-subscription) + ### View your GitLab.com subscription -To see the status of your GitLab.com subscription, log into GitLab.com and go to the **Billing** section of the relevant namespace: +To see the status of your GitLab.com subscription, log in to GitLab.com and go to the **Billing** section of the relevant namespace: - For individuals: 1. Go to **User Avatar > Settings**. 1. Click **Billing**. - For groups: 1. From the group page (*not* from a project within the group), go to **Settings > Billing**. + You must have Owner level permission to view a group's billing page. The following table describes details of your subscription for groups: -| Field | Description | -| ------ | ------ | -| Seats in subscription | If this is a paid plan, represents the number of seats you've paid to support in your group. | -| Seats currently in use | Number of active seats currently in use. | -| Max seats used | Highest number of seats you've used. If this exceeds the seats in subscription, you may owe an additional fee for the additional users. | -| Seats owed | If your maximum seats used exceeds the seats in your subscription, you'll owe an additional fee for the users you've added. | -| Subscription start date | Date your subscription started. If this is for a Free plan, is the date you transitioned off your group's paid plan. | -| Subscription end date | Date your current subscription will end. Does not apply to Free plans. | +| Field | Description | +|-------------------------|-----------------------------------------------------------------------------------------------------------------------------------------| +| **Seats in subscription** | If this is a paid plan, represents the number of seats you've paid to support in your group. | +| **Seats currently in use** | Number of active seats currently in use. | +| **Max seats used** | Highest number of seats you've used. If this exceeds the seats in subscription, you may owe an additional fee for the additional users. | +| **Seats owed** | If your maximum seats used exceeds the seats in your subscription, you'll owe an additional fee for the users you've added. | +| **Subscription start date** | Date your subscription started. If this is for a Free plan, is the date you transitioned off your group's paid plan. | +| **Subscription end date** | Date your current subscription will end. Does not apply to Free plans. | ### View your self-managed subscription -To view the status of your self-managed subscription, log into the self-managed instance and go to the **License** page. +To view the status of your self-managed subscription, log in to the self-managed instance and go to the **License** page. - 1. Go to **{admin}** **Admin Area**. + 1. Go to **Admin Area**. 1. From the left-hand menu, select **License**. ## Renew your subscription @@ -353,8 +399,7 @@ You can view the exact JSON payload in the administration panel. To view the pay Seat Link is enabled by default. -To disable this feature, go to -**{admin}** **Admin Area > Settings > Metrics and profiling**, uncheck the **Enable Seat Link** checkbox > **Save changes**. +To disable this feature, go to **Admin Area > Settings > Metrics and profiling**, uncheck the **Enable Seat Link** checkbox > **Save changes**. To disable Seat Link in an Omnibus GitLab installation, and prevent it from being configured in the future through the administration panel, set the following in @@ -409,7 +454,7 @@ We recommend following these steps during renewal: 1. Enter the number of [users over license](#users-over-license) in the second box for the user overage incurred in your previous subscription term. TIP: **Tip:** - You can find the _users over license_ in your instance's **Admin** dashboard by clicking on **{admin}** (**Admin Area**) in the top bar, or going to `/admin`. + You can find the _users over license_ in your instance's **Admin** dashboard by clicking on the **Admin Area** in the top bar, or going to `/admin`. The following table describes details of your admin dashboard and renewal terms: @@ -486,8 +531,8 @@ CI pipeline minutes are the execution time for your [pipelines](../ci/pipelines/ Quotas apply to: -- Groups, where the minutes are shared across all members of the group, its subgroups, and nested projects. To view the group's usage, navigate to the group, then **{settings}** **Settings** > **Usage Quotas**. -- Your personal account, where the minutes are available for your personal projects. To view and buy personal minutes, click your avatar, then **{settings}** **Settings** > **[Usage Quotas](https://gitlab.com/profile/usage_quotas#pipelines-quota-tab)**. +- Groups, where the minutes are shared across all members of the group, its subgroups, and nested projects. To view the group's usage, navigate to the group, then **Settings > Usage Quotas**. +- Your personal account, where the minutes are available for your personal projects. To view and buy personal minutes, click your avatar, then **Settings > [Usage Quotas](https://gitlab.com/profile/usage_quotas#pipelines-quota-tab)**. Only pipeline minutes for GitLab shared runners are restricted. If you have a specific runner set up for your projects, there is no limit to your build time on GitLab.com. @@ -507,11 +552,11 @@ main quota. You can find pricing for additional CI/CD minutes in the [GitLab Cus To purchase additional minutes for your group on GitLab.com: -1. From your group, go to **{settings}** **Settings > Usage Quotas**. +1. From your group, go to **Settings > Usage Quotas**. 1. Select **Buy additional minutes** and you will be directed to the Customers Portal. 1. Locate the subscription card that's linked to your group on GitLab.com, click **Buy more CI minutes**, and complete the details about the transaction. 1. Once we have processed your payment, the extra CI minutes will be synced to your group namespace. -1. To confirm the available CI minutes, go to your group, then **{settings}** **Settings > Usage Quotas**. +1. To confirm the available CI minutes, go to your group, then **Settings > Usage Quotas**. The **Additional minutes** displayed now includes the purchased additional CI minutes, plus any minutes rolled over from last month. |