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Diffstat (limited to 'doc/subscriptions/quarterly_reconciliation.md')
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diff --git a/doc/subscriptions/quarterly_reconciliation.md b/doc/subscriptions/quarterly_reconciliation.md index af9fec1ddc4..f9cca079e76 100644 --- a/doc/subscriptions/quarterly_reconciliation.md +++ b/doc/subscriptions/quarterly_reconciliation.md @@ -18,3 +18,31 @@ pay 25% of what you would have paid previously. This results in substantial savi If it's not possible for you to participate in quarterly reconciliations, you can opt out of the process by using a contract amendment. In that case, you default to the annual review. + +## Timeline for invoicing and payment + +At the end of each subscription quarter, GitLab notifies you about overages. +The date you're notified about the overage is not the same as the date +you are billed. + +### GitLab SaaS + +Group owners receive an email **on the reconciliation date**. +The email communicates the [overage seat quantity](gitlab_com/index.md#seats-owed-example) +and expected invoice amount. + +**Seven days later**, the subscription is updated to include the additional +seats, and an invoice is generated for a prorated amount. If a credit card +is on file, a payment is automatically applied. Otherwise, an invoice is +sent and subject to your terms. + +### Self-managed instances + +Admins receive an email **six days after the reconciliation date**. +This email communicates the [overage seat quantity](self_managed/index.md#users-over-license) +and expected invoice amount. + +**Seven days later**, the subscription is updated to include the additional +seats, and an invoice is generated for a prorated amount. If a credit card +is on file, a payment is automatically applied. Otherwise, an invoice is +sent and subject to your payment terms. |