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Diffstat (limited to 'doc/subscriptions/self_managed/index.md')
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1 files changed, 18 insertions, 4 deletions
diff --git a/doc/subscriptions/self_managed/index.md b/doc/subscriptions/self_managed/index.md index 94180da2bbd..5ac2c5a5037 100644 --- a/doc/subscriptions/self_managed/index.md +++ b/doc/subscriptions/self_managed/index.md @@ -254,7 +254,7 @@ To subscribe to GitLab through a GitLab self-managed installation: 1. Go to the [Customers Portal](https://customers.gitlab.com/) and purchase a GitLab self-managed plan. 1. After purchase, a license file is sent to the email address associated to the Customers Portal account, - which must be [uploaded to your GitLab instance](../../user/admin_area/license.md#uploading-your-license). + which must be [uploaded to your GitLab instance](../../user/admin_area/license.md#upload-your-license). NOTE: If you're purchasing a subscription for an existing **Free** GitLab self-managed @@ -373,7 +373,7 @@ To add seats to a subscription: The following items are emailed to you: - A payment receipt. You can also access this information in the Customers Portal under [**View invoices**](https://customers.gitlab.com/receipts). -- A new license. [Upload this license](../../user/admin_area/license.md#uploading-your-license) to your instance to use it. +- A new license. [Upload this license](../../user/admin_area/license.md#upload-your-license) to your instance to use it. ### Renew a subscription @@ -384,6 +384,8 @@ We recommend following these steps during renewal: 1. Prune any inactive or unwanted users by [blocking them](../../user/admin_area/moderate_users.md#block-a-user). 1. Determine if you have a need for user growth in the upcoming subscription. 1. Log in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in) and select the **Renew** button beneath your existing subscription. +The **Renew** button remains disabled (grayed-out) until 15 days before a subscription expires. +You can hover your mouse on the **Renew** button to see the date when it will become active. NOTE: If you need to change your [GitLab tier](https://about.gitlab.com/pricing/), contact our sales team via [the sales contact form](https://about.gitlab.com/sales/) for assistance as this can't be done in the Customers Portal. @@ -392,7 +394,7 @@ We recommend following these steps during renewal: 1. Enter the number of [users over license](#users-over-license) in the second box for the user overage incurred in your previous subscription term. 1. Review your renewal details and complete the payment process. 1. A license for the renewal term is available for download on the [Manage Purchases](https://customers.gitlab.com/subscriptions) page on the relevant subscription card. Select **Copy license to clipboard** or **Download license** to get a copy. -1. [Upload](../../user/admin_area/license.md#uploading-your-license) your new license to your instance. +1. [Upload](../../user/admin_area/license.md#upload-your-license) your new license to your instance. An invoice is generated for the renewal and available for viewing or download on the [View invoices](https://customers.gitlab.com/receipts) page. If you have difficulty during the renewal process, contact our [support team](https://support.gitlab.com/hc/en-us/requests/new?ticket_form_id=360000071293) for assistance. @@ -414,9 +416,21 @@ The following is emailed to you: [**View invoices**](https://customers.gitlab.com/receipts). - A new license. -[Upload the new license](../../user/admin_area/license.md#uploading-your-license) to your instance. +[Upload the new license](../../user/admin_area/license.md#upload-your-license) to your instance. The new tier takes effect when the new license is uploaded. +## Add or change the contacts for your subscription + +Contacts can renew a subscription, cancel a subscription, or transfer the subscription to a different namespace. + +To change the contacts: + +1. Ensure an account exists in the + [Customers Portal](https://customers.gitlab.com/customers/sign_in) for the user you want to add. +1. Verify you have access to at least one of + [these requirements](https://about.gitlab.com/handbook/support/license-and-renewals/workflows/customersdot/associating_purchases.html). +1. [Create a ticket with the Support team](https://support.gitlab.com/hc/en-us/requests/new?ticket_form_id=360000071293). Include any relevant material in your request. + ## Subscription expiry When your license expires, GitLab locks down features, like Git pushes |