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Diffstat (limited to 'doc/subscriptions/self_managed/index.md')
| -rw-r--r-- | doc/subscriptions/self_managed/index.md | 33 |
1 files changed, 18 insertions, 15 deletions
diff --git a/doc/subscriptions/self_managed/index.md b/doc/subscriptions/self_managed/index.md index a0eb998c545..5f232bd4ed2 100644 --- a/doc/subscriptions/self_managed/index.md +++ b/doc/subscriptions/self_managed/index.md @@ -23,15 +23,14 @@ For instances that aren't offline or on a closed network, the maximum number of simultaneous users in the self-managed installation is checked each quarter, using [Seat Link](#seat-link). -Every occupied seat, whether by person, job, or bot is counted in the subscription, -with the following exceptions: +Every occupied seat is counted in the subscription, with the following exceptions: -- [Deactivated](../../user/admin_area/activating_deactivating_users.md#deactivating-a-user) and +- [Deactivated](../../user/admin_area/activating_deactivating_users.md#deactivating-a-user), [pending approval](../../user/admin_area/approving_users.md) and [blocked](../../user/admin_area/blocking_unblocking_users.md) users who are restricted prior to the renewal of a subscription won't be counted as active users for the renewal subscription. They may count as active users in the subscription period in which they were originally added. - Members with Guest permissions on an Ultimate subscription. -- GitLab-created service accounts: `Ghost User`, `Support Bot` and [`Project bot users`](../../user/project/settings/project_access_tokens.md#project-bot-users). +- GitLab-created service accounts: `Ghost User` and bots (`Support Bot`, [`Project bot users`](../../user/project/settings/project_access_tokens.md#project-bot-users), etc.). ### Users statistics @@ -254,20 +253,24 @@ production: &base ## Upgrade your subscription tier -To upgrade your [GitLab tier](https://about.gitlab.com/pricing/), contact our sales team as this -can't be done in the Customers Portal. You can either send an email to `renewals@gitlab.com`, or -complete the [**Contact Sales**](https://about.gitlab.com/sales/) form. Include details of which subscription you want to upgrade and the desired tier in your message. +To upgrade your [GitLab tier](https://about.gitlab.com/pricing/): -After messaging the sales team, the workflow is as follows: +1. Log in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in). +1. Select the **Upgrade** button on the relevant subscription card on the + [Manage purchases](https://customers.gitlab.com/subscriptions) page. +1. Select the desired upgrade. +1. Confirm the active form of payment, or add a new form of payment. +1. Select the **I accept the Privacy Policy and Terms of Service** checkbox. +1. Select **Purchase**. -1. Receive a reply from the sales team, asking for confirmation of the upgrade. -1. Reply to the sales team, confirming details of the upgrade. -1. Receive a quote from the sales team. -1. Sign and return the quote. -1. Receive the new license. -1. Upload the new license. For details, see [Uploading your license](../../user/admin_area/license.md#uploading-your-license). +The following is emailed to you: -The new subscription tier is active when the license file is uploaded. +- A payment receipt. You can also access this information in the Customers Portal under + [**View invoices**](https://customers.gitlab.com/receipts). +- A new license. + +[Upload the new license](../../user/admin_area/license.md#uploading-your-license) to your instance. +The new tier takes effect when the new license is uploaded. ## Subscription expiry |