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diff --git a/doc/user/admin_area/email_from_gitlab.md b/doc/user/admin_area/email_from_gitlab.md new file mode 100644 index 00000000000..52f27ed48e0 --- /dev/null +++ b/doc/user/admin_area/email_from_gitlab.md @@ -0,0 +1,60 @@ +--- +stage: none +group: unassigned +info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/engineering/ux/technical-writing/#assignments +type: howto, reference +--- + +# Email from GitLab **(PREMIUM SELF)** + +GitLab provides a tool to administrators for emailing all users, or users of +a chosen group or project, right from the Admin Area. Users receive the email +at their primary email address. + +For information about email notifications originating from GitLab, read +[GitLab notification emails](../profile/notifications.md). + +## Use-cases + +- Notify your users about a new project, a new feature, or a new product launch. +- Notify your users about a new deployment, or that downtime is expected + for a particular reason. + +## Sending emails to users from GitLab + +1. On the top bar, select **Menu > Admin**. +1. On the left sidebar, select **Overview > Users**. +1. Select **Send email to users**. + +  + +1. Compose an email and choose where to send it (all users or users of a + chosen group or project). The email body only supports plain text messages. + HTML, Markdown, and other rich text formats are not supported, and is + sent as plain text to users. + +  + +NOTE: +[Starting with GitLab 13.0](https://gitlab.com/gitlab-org/gitlab/-/issues/31509), email notifications can be sent only once every 10 minutes. This helps minimize performance issues. + +## Unsubscribing from emails + +Users can choose to unsubscribe from receiving emails from GitLab by following +the unsubscribe link in the email. Unsubscribing is unauthenticated in order +to keep this feature simple. + +On unsubscribe, users receive an email notification that unsubscribe happened. +The endpoint that provides the unsubscribe option is rate-limited. + +<!-- ## Troubleshooting + +Include any troubleshooting steps that you can foresee. If you know beforehand what issues +one might have when setting this up, or when something is changed, or on upgrading, it's +important to describe those, too. Think of things that may go wrong and include them here. +This is important to minimize requests for support, and to avoid doc comments with +questions that you know someone might ask. + +Each scenario can be a third-level heading, e.g. `### Getting error message X`. +If you have none to add when creating a doc, leave this section in place +but commented out to help encourage others to add to it in the future. --> |