diff options
Diffstat (limited to 'doc/user/admin_area/settings/usage_statistics.md')
| -rw-r--r-- | doc/user/admin_area/settings/usage_statistics.md | 131 |
1 files changed, 123 insertions, 8 deletions
diff --git a/doc/user/admin_area/settings/usage_statistics.md b/doc/user/admin_area/settings/usage_statistics.md index 923ea9e19c1..ce949999fb8 100644 --- a/doc/user/admin_area/settings/usage_statistics.md +++ b/doc/user/admin_area/settings/usage_statistics.md @@ -1,8 +1,7 @@ --- -stage: none -group: unassigned +stage: Growth +group: Product Intelligence info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/engineering/ux/technical-writing/#assignments -type: reference --- # Usage statistics **(FREE SELF)** @@ -15,13 +14,54 @@ All usage statistics are [opt-out](#enable-or-disable-usage-statistics). ## Service Ping Service Ping is a process that collects and sends a weekly payload to GitLab Inc. -For more information, see the [Service Ping guide](../../../development/service_ping/index.md). +For more information, see the [Service Ping guide](../../../development/service_ping/index.md). When Service Ping is enabled, GitLab gathers data from other instances and enables certain [instance-level analytics features](../analytics/index.md) +that are dependent on Service Ping. -### Instance-level analytics availability +### Why enable Service Ping? -When Service Ping is enabled, GitLab gathers data from other instances and -enables certain [instance-level analytics features](../analytics/index.md) -that are dependent on Service Ping. +The main purpose of Service Ping is to build a better GitLab. We collect data about how GitLab is used +to understand feature or stage adoption and usage. This data gives an insight into how GitLab adds +value and helps our team understand the reasons why people use GitLab, and with this knowledge we're able to make better product decisions. + +There are several other benefits to enabling Service Ping: + +- Analyze the users' activities over time of your GitLab installation. +- A [DevOps Score](../analytics/dev_ops_reports.md#devops-score) to give you an overview of your entire instance's adoption of concurrent DevOps from planning to monitoring. +- More proactive support (assuming that our TAMs and support organization used the data to deliver more value). +- Insight and advice into how to get the most value out of your investment in GitLab. +- Reports that show how you compare against other similar organizations (anonymized), with specific advice and recommendations on how to improve your DevOps processes. +- Participation in our [Registration Features Program](#registration-features-program) to receive free paid features. + +## Registration Features Program + +> Introduced in GitLab 14.1. + +In GitLab versions 14.1 and later, GitLab Free customers with a self-managed instance running +GitLab Enterprise Edition can receive paid features by registering with GitLab and sending us +activity data through Service Ping. Features introduced here do not remove the feature from its paid +tier. Users can continue to access the features in a paid tier without sharing usage data. + +### Features available in 14.1 and later + +- [Email from GitLab](../email_from_gitlab.md). + +### Features available in 14.4 and later + +- [Repository size limit](../settings/account_and_limit_settings.md#repository-size-limit). +- [Restrict group access by IP address](../../group/index.md#restrict-group-access-by-ip-address). + +NOTE: +Registration is not yet required for participation, but may be added in a future milestone. + +### Enable registration features + +1. Sign in as a user with administrator access. +1. On the top bar, select **Menu > Admin**. +1. On the left sidebar, select **Settings > Metrics and profiling**. +1. Expand the **Usage statistics** section. +1. If not enabled, select the **Enable Service Ping** checkbox. +1. Select the **Enable Registration Features** checkbox. +1. Select **Save changes**. ## Version check @@ -79,6 +119,81 @@ To enable or disable Service Ping and version check: 1. Select or clear the **Enable version check** and **Enable Service Ping** checkboxes. 1. Select **Save changes**. +## Disable usage statistics with the configuration file + +NOTE: +The method to disable Service Ping in the GitLab configuration file does not work in +GitLab versions 9.3 to 13.12.3. For more information about how to disable it, see [troubleshooting](../../../development/service_ping/troubleshooting.md#cannot-disable-service-ping-with-the-configuration-file). + +To disable Service Ping and prevent it from being configured in the future through +the Admin Area: + +**For installations using the Linux package:** + +1. Edit `/etc/gitlab/gitlab.rb`: + + ```ruby + gitlab_rails['usage_ping_enabled'] = false + ``` + +1. Reconfigure GitLab: + + ```shell + sudo gitlab-ctl reconfigure + ``` + +**For installations from source:** + +1. Edit `/home/git/gitlab/config/gitlab.yml`: + + ```yaml + production: &base + # ... + gitlab: + # ... + usage_ping_enabled: false + ``` + +1. Restart GitLab: + + ```shell + sudo service gitlab restart + ``` + +## View the Service Ping payload + +You can view the exact JSON payload sent to GitLab Inc. in the Admin Area. To view the payload: + +1. Sign in as a user with administrator access. +1. On the top bar, select **Menu > Admin**. +1. On the left sidebar, select **Settings > Metrics and profiling**. +1. Expand the **Usage statistics** section. +1. Select **Preview payload**. + +For an example payload, see [Example Service Ping payload](../../../development/service_ping/index.md#example-service-ping-payload). + +## Manually upload Service Ping payload + +> - [Introduced](https://gitlab.com/groups/gitlab-org/-/epics/7388) in GitLab 14.8 with a flag named `admin_application_settings_service_usage_data_center`. Disabled by default. +> - [Feature flag removed](https://gitlab.com/gitlab-org/gitlab/-/merge_requests/83265) in GitLab 14.10. + +You can upload the Service Ping payload to GitLab even if your instance doesn't have internet access, +or if the Service Ping [cron job](../../../development/service_ping/index.md#how-service-ping-works) is not enabled. + +To upload the payload manually: + +1. Sign in as a user with administrator access. +1. On the top bar, select **Menu > Admin**. +1. On the left sidebar, select **Settings > Service** usage data. +1. Select **Download payload**. +1. Save the JSON file. +1. Visit [Service usage data center](https://version.gitlab.com/usage_data/new). +1. Select **Choose file** and choose the file from p5. +1. Select **Upload**. + +The uploaded file is encrypted and sent using secure HTTPS protocol. HTTPS creates a secure +communication channel between web browser and the server, and protects transmitted data against man-in-the-middle attacks. + <!-- ## Troubleshooting Include any troubleshooting steps that you can foresee. If you know beforehand what issues |