1 files changed, 21 insertions, 1 deletions

diff --git a/doc/user/project/issues/create_new_issue.md b/doc/user/project/issues/create_new_issue.md
index 40040e44d64..c2916c79876 100644
--- a/doc/user/project/issues/create_new_issue.md
+++ b/doc/user/project/issues/create_new_issue.md
@@ -7,7 +7,7 @@ the information illustrated on the image below.
 
 ![New issue from the issues list](img/new_issue.png)
 
-Read through the [issues functionalities documentation](issues_functionalities.md#issues-functionalities)
+Read through the [issue data and actions documentation](issue_data_and_actions.md#parts-of-an-issue)
 to understand these fields one by one.
 
 ## New issue from the Issue Tracker
@@ -65,6 +65,26 @@ In GitLab 11.7, we updated the format of the generated email address.
 However the older format is still supported, allowing existing aliases
 or contacts to continue working._
 
+## New issue via Service Desk **[PREMIUM]**
+
+Enable [Service Desk](../service_desk.md) to your project and offer email support.
+By doing so, when your customer sends a new email, a new issue can be created in
+the appropriate project and followed up from there.
+
+## New issue from the group-level Issue Tracker
+
+Head to the Group dashboard and click "Issues" in the sidebar to visit the Issue Tracker
+for all projects in your Group. Select the project you'd like to add an issue for
+using the dropdown button at the top-right of the page.
+
+![Select project to create issue](img/select_project_from_group_level_issue_tracker.png)
+
+We'll keep track of the project you selected most recently, and use it as the default
+for your next visit. This should save you a lot of time and clicks, if you mostly
+create issues for the same project.
+
+![Create issue from group-level issue tracker](img/create_issue_from_group_level_issue_tracker.png)
+
 ## New issue via URL with prefilled fields
 
 You can link directly to the new issue page for a given project, with prefilled