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Diffstat (limited to 'doc/user/project/service_desk.md')
| -rw-r--r-- | doc/user/project/service_desk.md | 21 |
1 files changed, 19 insertions, 2 deletions
diff --git a/doc/user/project/service_desk.md b/doc/user/project/service_desk.md index 0b52440d1e6..83cf47d508c 100644 --- a/doc/user/project/service_desk.md +++ b/doc/user/project/service_desk.md @@ -1,6 +1,6 @@ --- -stage: Plan -group: Certify +stage: Monitor +group: Respond info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/product/ux/technical-writing/#assignments --- @@ -111,6 +111,12 @@ With Service Desk, you can use templates for: - [New note emails](#new-note-email) - [New Service Desk issues](#new-service-desk-issues) +#### Email header and footer **(FREE SELF)** + +Instance administrators can add a small header or footer to the GitLab instance and make them +visible in the email template. For more information, see +[System header and footer messages](../admin_area/appearance.md#system-header-and-footer-messages). + #### Thank you email When a user submits an issue through Service Desk, GitLab sends a **thank you email**. @@ -359,6 +365,17 @@ Note that: - The project's visibility (private, internal, public) does not affect Service Desk. - The path to the project, including its group or namespace, is shown in emails. +#### Receiving files attached to comments as email attachments + +> [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/11733) in GitLab 15.8 [with a flag](../../administration/feature_flags.md) named `service_desk_new_note_email_native_attachments`. Disabled by default. + +FLAG: +On self-managed GitLab, by default this feature is not available. To make it available per project or for your entire instance, ask an administrator to [enable the feature flag](../../administration/feature_flags.md) named `service_desk_new_note_email_native_attachments`. +On GitLab.com, this feature is not available. + +If a comment contains any attachments and their total size is less than or equal to 10 MB, these +attachments are sent as part of the email. In other cases, the email contains links to the attachments. + #### Privacy considerations Service Desk issues are confidential, but the project owner can |