1 files changed, 163 insertions, 0 deletions

diff --git a/spec/features/issues/service_desk_spec.rb b/spec/features/issues/service_desk_spec.rb
new file mode 100644
index 00000000000..0995aa11654
--- /dev/null
+++ b/spec/features/issues/service_desk_spec.rb
@@ -0,0 +1,163 @@
+# frozen_string_literal: true
+
+require 'spec_helper'
+
+RSpec.describe 'Service Desk Issue Tracker', :js do
+  let(:project) { create(:project, :private, service_desk_enabled: true) }
+  let(:user) { create(:user) }
+
+  before do
+    stub_feature_flags(vue_issuables_list: false)
+
+    allow(Gitlab::IncomingEmail).to receive(:enabled?).and_return(true)
+    allow(Gitlab::IncomingEmail).to receive(:supports_wildcard?).and_return(true)
+
+    project.add_maintainer(user)
+    sign_in(user)
+  end
+
+  describe 'navigation to service desk' do
+    before do
+      visit project_path(project)
+      find('.sidebar-top-level-items .shortcuts-issues').click
+      find('.sidebar-sub-level-items a[title="Service Desk"]').click
+    end
+
+    it 'can navigate to the service desk from link in the sidebar' do
+      expect(page).to have_content('Use Service Desk to connect with your users')
+    end
+  end
+
+  describe 'issues list' do
+    context 'when service desk is misconfigured' do
+      before do
+        allow(Gitlab::ServiceDesk).to receive(:supported?).and_return(false)
+        visit service_desk_project_issues_path(project)
+      end
+
+      it 'shows a message to say the configuration is incomplete' do
+        expect(page).to have_css('.empty-state')
+        expect(page).to have_text('Service Desk is enabled but not yet active')
+        expect(page).to have_text('You must set up incoming email before it becomes active')
+        expect(page).to have_link('More information', href: help_page_path('administration/incoming_email', anchor: 'set-it-up'))
+      end
+    end
+
+    context 'when service desk has not been activated' do
+      let(:project_without_service_desk) { create(:project, :private, service_desk_enabled: false) }
+
+      describe 'service desk info content' do
+        context 'when user has permissions to edit project settings' do
+          before do
+            project_without_service_desk.add_maintainer(user)
+            visit service_desk_project_issues_path(project_without_service_desk)
+          end
+
+          it 'displays the large info box, documentation, and a button to configure' do
+            aggregate_failures do
+              expect(page).to have_css('.empty-state')
+              expect(page).to have_link('Read more', href: help_page_path('user/project/service_desk'))
+              expect(page).to have_link('Turn on Service Desk')
+            end
+          end
+        end
+
+        context 'when user does not have permission to edit project settings' do
+          before do
+            project_without_service_desk.add_guest(user)
+            visit service_desk_project_issues_path(project_without_service_desk)
+          end
+
+          it 'does not show a button configure service desk' do
+            expect(page).not_to have_link('Turn on Service Desk')
+          end
+        end
+      end
+    end
+
+    context 'when service desk has been activated' do
+      context 'when there are no issues' do
+        describe 'service desk info content' do
+          before do
+            visit service_desk_project_issues_path(project)
+          end
+
+          it 'displays the large info box, documentation, and the address' do
+            aggregate_failures do
+              expect(page).to have_css('.empty-state')
+              expect(page).to have_link('Read more', href: help_page_path('user/project/service_desk'))
+              expect(page).not_to have_link('Turn on Service Desk')
+              expect(page).to have_content(project.service_desk_address)
+            end
+          end
+
+          context 'when user does not have permission to edit project settings' do
+            before do
+              user_2 = create(:user)
+
+              project.add_guest(user_2)
+              sign_in(user_2)
+              visit service_desk_project_issues_path(project)
+            end
+
+            it 'displays the large info box and the documentation link' do
+              aggregate_failures do
+                expect(page).to have_css('.empty-state')
+                expect(page).to have_link('Read more', href: help_page_path('user/project/service_desk'))
+                expect(page).not_to have_link('Turn on Service Desk')
+                expect(page).not_to have_content(project.service_desk_address)
+              end
+            end
+          end
+        end
+      end
+
+      context 'when there are issues' do
+        let(:support_bot) { User.support_bot }
+        let(:other_user) { create(:user) }
+        let!(:service_desk_issue) { create(:issue, project: project, author: support_bot) }
+        let!(:other_user_issue) { create(:issue, project: project, author: other_user) }
+
+        describe 'service desk info content' do
+          before do
+            visit service_desk_project_issues_path(project)
+          end
+
+          it 'displays the small info box, documentation, a button to configure service desk, and the address' do
+            aggregate_failures do
+              expect(page).to have_css('.non-empty-state')
+              expect(page).to have_link('Read more', href: help_page_path('user/project/service_desk'))
+              expect(page).not_to have_link('Turn on Service Desk')
+              expect(page).to have_content(project.service_desk_address)
+            end
+          end
+        end
+
+        describe 'issues list' do
+          before do
+            visit service_desk_project_issues_path(project)
+          end
+
+          it 'only displays issues created by support bot' do
+            expect(page).to have_selector('.issues-list .issue', count: 1)
+          end
+        end
+
+        describe 'search box' do
+          before do
+            visit service_desk_project_issues_path(project)
+          end
+
+          it 'adds hidden support bot author token' do
+            expect(page).to have_selector('.filtered-search-token .value', text: 'Support Bot', visible: false)
+          end
+
+          it 'support bot author token cannot be deleted' do
+            find('.input-token .filtered-search').native.send_key(:backspace)
+            expect(page).to have_selector('.js-visual-token', count: 1)
+          end
+        end
+      end
+    end
+  end
+end