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# frozen_string_literal: true
module Emails
module ServiceDesk
extend ActiveSupport::Concern
include MarkupHelper
included do
layout 'service_desk', only: [:service_desk_thank_you_email, :service_desk_new_note_email]
end
def service_desk_thank_you_email(issue_id)
setup_service_desk_mail(issue_id)
email_sender = sender(
@support_bot.id,
send_from_user_email: false,
sender_name: @project.service_desk_setting&.outgoing_name
)
options = service_desk_options(email_sender, 'thank_you', @issue.external_author)
.merge(subject: "Re: #{subject_base}")
mail_new_thread(@issue, options).tap do
Gitlab::Metrics::BackgroundTransaction.current&.add_event(:service_desk_thank_you_email)
end
end
def service_desk_new_note_email(issue_id, note_id, recipient)
@note = Note.find(note_id)
setup_service_desk_mail(issue_id)
email_sender = sender(@note.author_id)
options = service_desk_options(email_sender, 'new_note', recipient)
.merge(subject: subject_base)
mail_answer_thread(@issue, options).tap do
Gitlab::Metrics::BackgroundTransaction.current&.add_event(:service_desk_new_note_email)
end
end
private
def setup_service_desk_mail(issue_id)
@issue = Issue.find(issue_id)
@project = @issue.project
@support_bot = User.support_bot
@sent_notification = SentNotification.record(@issue, @support_bot.id, reply_key)
end
def service_desk_options(email_sender, email_type, recipient)
{
from: email_sender,
to: recipient
}.tap do |options|
next unless template_body = template_content(email_type)
options[:body] = template_body
options[:content_type] = 'text/html'
end
end
def template_content(email_type)
template = Gitlab::Template::ServiceDeskTemplate.find(email_type, @project)
text = substitute_template_replacements(template.content)
context = { project: @project, pipeline: :email }
context[:author] = @note.author if email_type == 'new_note'
markdown(text, context)
rescue Gitlab::Template::Finders::RepoTemplateFinder::FileNotFoundError
nil
end
def substitute_template_replacements(template_body)
template_body
.gsub(/%\{\s*ISSUE_ID\s*\}/, issue_id)
.gsub(/%\{\s*ISSUE_PATH\s*\}/, issue_path)
.gsub(/%\{\s*NOTE_TEXT\s*\}/, note_text)
end
def issue_id
"#{Issue.reference_prefix}#{@issue.iid}"
end
def issue_path
@issue.to_reference(full: true)
end
def note_text
@note&.note.to_s
end
def subject_base
"#{@issue.title} (##{@issue.iid})"
end
end
end
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