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# How to unlock a locked user
Log into your server with root privileges. Then start a Ruby on Rails console.
Start the console with this command:
```bash
gitlab-rails console production
```
Wait until the console has loaded.
There are multiple ways to find your user. You can search for email or username.
```bash
user = User.where(id: 1).first
```
or
```bash
user = User.find_by(email: 'admin@local.host')
```
Unlock the user:
```bash
user.unlock_access!
```
Exit the console, the user should now be able to log in again.
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