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# frozen_string_literal: true
# handles service desk issue creation emails with these formats:
# incoming+gitlab-org-gitlab-ce-20-issue-@incoming.gitlab.com
# incoming+gitlab-org/gitlab-ce@incoming.gitlab.com (legacy)
module Gitlab
module Email
module Handler
class ServiceDeskHandler < BaseHandler
include ReplyProcessing
include Gitlab::Utils::StrongMemoize
HANDLER_REGEX = /\A#{HANDLER_ACTION_BASE_REGEX}-issue-\z/.freeze
HANDLER_REGEX_LEGACY = /\A(?<project_path>[^\+]*)\z/.freeze
PROJECT_KEY_PATTERN = /\A(?<slug>.+)-(?<key>[a-z0-9_]+)\z/.freeze
def initialize(mail, mail_key, service_desk_key: nil)
super(mail, mail_key)
if service_desk_key.present?
@service_desk_key = service_desk_key
elsif !mail_key&.include?('/') && (matched = HANDLER_REGEX.match(mail_key.to_s))
@project_slug = matched[:project_slug]
@project_id = matched[:project_id]&.to_i
elsif matched = HANDLER_REGEX_LEGACY.match(mail_key.to_s)
@project_path = matched[:project_path]
end
end
def can_handle?
Gitlab::ServiceDesk.supported? && (project_id || can_handle_legacy_format? || service_desk_key)
end
def execute
raise ProjectNotFound if project.nil?
create_issue!
if from_address
add_email_participant
send_thank_you_email!
end
end
def metrics_params
super.merge(project: project&.full_path)
end
def metrics_event
:receive_email_service_desk
end
private
attr_reader :project_id, :project_path, :service_desk_key
def project
strong_memoize(:project) do
@project = service_desk_key ? project_from_key : super
@project = nil unless @project&.service_desk_enabled?
@project
end
end
def project_from_key
return unless match = service_desk_key.match(PROJECT_KEY_PATTERN)
project = Project.find_by_service_desk_project_key(match[:key])
return unless valid_project_key?(project, match[:slug])
project
end
def valid_project_key?(project, slug)
project.present? && slug == project.full_path_slug
end
def create_issue!
@issue = Issues::CreateService.new(
project,
User.support_bot,
title: issue_title,
description: message_including_template,
confidential: true,
external_author: from_address
).execute
raise InvalidIssueError unless @issue.persisted?
if service_desk_setting&.issue_template_missing?
create_template_not_found_note(@issue)
end
end
def send_thank_you_email!
Notify.service_desk_thank_you_email(@issue.id).deliver_later!
end
def message_including_template
description = message_including_reply
template_content = service_desk_setting&.issue_template_content
if template_content.present?
description += " \n" + template_content
end
description
end
def service_desk_setting
strong_memoize(:service_desk_setting) do
project.service_desk_setting
end
end
def create_template_not_found_note(issue)
issue_template_key = service_desk_setting&.issue_template_key
warning_note = <<-MD.strip_heredoc
WARNING: The template file #{issue_template_key}.md used for service desk issues is empty or could not be found.
Please check service desk settings and update the file to be used.
MD
note_params = {
noteable: issue,
note: warning_note
}
::Notes::CreateService.new(
project,
User.support_bot,
note_params
).execute
end
def from_address
(mail.reply_to || []).first || mail.from.first || mail.sender
end
def issue_title
from = "(from #{from_address})" if from_address
"Service Desk #{from}: #{mail.subject}"
end
def can_handle_legacy_format?
project_path && project_path.include?('/') && !mail_key.include?('+')
end
def author
User.support_bot
end
def add_email_participant
@issue.issue_email_participants.create(email: from_address)
end
end
end
end
end
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