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-<HTML>
-    <TITLE>ACE+TAO Bug Fixing Policies</TITLE>
-  <BODY text = "#000000" link="#000fff" vlink="#ff0f0f" bgcolor="#ffffff">
-
-<HR>
-<H3>ACE+TAO Bug Fixing Policies</H3>
-
-As <A HREF="http://www.dre.vanderbilt.edu/ACE">ACE</A>,and <A
-HREF="http://www.dre.vanderbilt.edu/TAO">TAO</A> have grown in
-popularity the volume of mail on the
-<A HREF="http://www.cs.wustl.edu/~schmidt/ACE-mail.html">ACE+TAO users  
-mailing list</A> and USENET newsgroup <A
-HREF="news:comp.soft-sys.ace">comp.soft-sys.ace</A> has grown
-considerably.  While this increase is healthy, and a natural
-consequence of the larger number of ACE and TAO users, it is straining
-the resources of the DOC <A
-HREF="http://www.cs.wustl.edu/~schmidt/ACE-members.html">research
-group</A> at <A
-HREF="http://www.cs.wustl.edu/~schmidt/doc-center.html">Washington
-University</A>, <A HREF="http://zen.uci.edu">UC Irvine</A> and <A
-HREF="http://www.dre.vanderbilt.edu"> ISIS</A> to
-respond to all the traffic immediately.  Moreover, our prompt bug
-fixes may actually be discouraging the creation of a larger community
-of users who have deep knowledge of how ACE and TAO work and can help
-provide bug fixes and new features. <P>
-
-For us to continue supporting ACE and TAO effectively and to allow the
-ACE and TAO user community to evolve, please make it a point to abide
-by the following policies:
-
-<UL>
-
-<LI> All bug reports to the ACE+TAO <A
-HREF="http://www.cs.wustl.edu/~schmidt/ACE-mail.html">mailing
-lists</A> should be submitted using the appropriate bug report form in
-<A HREF="../PROBLEM-REPORT-FORM">$ACE_ROOT/PROBLEM-REPORT-FORM</A>
-(for ACE) or <A
-HREF="../TAO/PROBLEM-REPORT-FORM">$TAO_ROOT/PROBLEM-REPORT-FORM</A>
-(for TAO).  Please use these forms since bug reports that are not
-submitted in this form are likely to fall through the cracks.  Here is
-our policy for addressing these bug reports: <P>
-
-<OL>
-
-<LI> If a report is from someone <A
-HREF="http://www.cs.wustl.edu/~schmidt/ACE-sponsors.html">sponsoring</A>
-our work we will respond to it in a very timely manner.  Please
-contact <A HREF="mailto:schmidt@cs.wustl.edu">me</A> if you'd like to
-become a sponsor. <P>
-
-<LI> If it's a bug report along with a fix we will also apply this
-in a timely manner. In general, people who submit good bug
-    reports with fixes tend to get much better help from the core DOC
-    group team, irrespective of whether they are sponsors or not since
-    they are helping our overall effort move ahead. <P>
-
-<LI> If it's a bug report that will prevent ACE or TAO from working on
-a major platform used by our sponsors we'll try to fix it as time
-permits. <P>
-
-</OL>
-
-<LI> You should also consider entering your bug report into our <A
-HREF="http://deuce.doc.wustl.edu/bugzilla/index.cgi">bug tracking database</A>
-so that it's archived for future processing.  We try to address these
-bugs as time permits, but may not get to them for a while unless it
-affects our work or the work of our sponsors.  If you'd like an
-immediate response, please contact <A
-HREF="mailto:schmidt@cs.wustl.edu">me</A> about becoming a sponsor or
-contact one of the companies that provides <A
-HREF="http://www.cs.wustl.edu/~schmidt/commercial-support.html">
-commercial support</A> for ACE+TAO. <P>
-
-We encourage bug reports for those without support to be posted
-initially to the <A
-HREF="http://www.cs.wustl.edu/~schmidt/ACE-mail.html">ACE users</A>
-(<A HREF="mailto:ace-users@cs.wustl.edu">ace-users@cs.wustl.edu</A>)
-or <A HREF="http://www.cs.wustl.edu/~schmidt/TAO-mail.html">TAO
-users</A> (<A
-HREF="mailto:tao-users@cs.wustl.edu">tao-users@cs.wustl.edu</A>)
-mailing lists, where the ACE+TAO user community may already have
-developed, or have an interest in developing, a solution.  While the
-core ACE+TAO development team participates in this mailing list, we
-can not guarantee responses to all postings. <P>
-
-<LI> If you post something and don't get a reply, please do
-    the following:<P>
-
-<UL>
-<LI>
- Check to see whether your posting made it to the list, which you
-  can see by checking out the <A
-    HREF="http://groups.google.com/groups?q=comp.soft-sys.ace&ie=UTF-8&oe=UTF-8&hl=en">comp.soft-sys.ace</A> newsgroup to see if your posting is visible. <P>
-
-<LI> If it's not visible, please make sure you're 
-  <A HREF="http://www.cs.wustl.edu/~schmidt/ACE-mail.html">subscribed to the mailing
-  list(s)</A> you sent the report to since we have a "members only" posting
-  requirement to minimize spam. <P>
-
-<LI> If it is visible and you haven't received a reply this probably means
-  that either no one knows the answer or no one has time to answer it.
-  As always, if you need more predictable help please contact one of 
-  <A HREF="http://www.cs.wustl.edu/~schmidt/commercial-support.html">commercial support</a> companies for ACE+TAO.<P>  
-
-</UL>
-
-<LI> If you find a problem with a version of TAO that was released by
-    <A HREF="http://www.theaceorb.com/">OCI</A> then please report it
-    to <A
-    HREF="mailto:taosupport@ociweb.com">taosupport@ociweb.com</A> since
-    their version of TAO is somewhat different from the DOC group's
-    version of TAO and thus they provide their own support. <P>
-
-<LI> If it's a general question about how to use ACE or TAO feature
-we'll try to respond as time permits, though we will also rely on the
-experience of the ACE and TAO user community to field these types of
-questions, as well.  If you have a question about TAO, you should
-first check out the TAO <A HREf="http://www.theaceorb.com/faq/">online
-FAQ</A> to see if your question has already been answered.  If you
-require consulting support for ACE and/or TAO, please contact one of
-the companies that provides <A
-HREF="http://www.cs.wustl.edu/~schmidt/commercial-support.html">commercial support</A> for ACE+TAO.<P>
-
-</UL>
-
-Naturally, we encourage other ACE+TAO users to continue to help
-provide fixes and advice in response to postings on the ACE and TAO
-mailing list.  But please be sensitive to the fact that the core team
-is <EM>very</EM> busy so we simply don't have time to address problems
-reported by non-sponsors. <P>
-
-<HR><P>
-Back to the <A
-HREF="http://www.cs.wustl.edu/~schmidt/ACE.html">ACE</A> page.<BR>
-Back to <A HREF="index.html">ACE Documentation Home</A>.
-
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