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<?xml version="1.0" encoding="UTF-8" ?>
<!DOCTYPE faq SYSTEM "../style/faq.dtd">
<?xml-stylesheet type="text/xsl" href="../style/manual.en.xsl"?>
<!-- $LastChangedRevision$ -->
<!--
Copyright 2003-2005 The Apache Software Foundation or its licensors, as
applicable.
Licensed under the Apache License, Version 2.0 (the "License");
you may not use this file except in compliance with the License.
You may obtain a copy of the License at
http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software
distributed under the License is distributed on an "AS IS" BASIS,
WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
See the License for the specific language governing permissions and
limitations under the License.
-->
<faq metafile="support.xml.meta">
<parentdocument href="./">FAQ</parentdocument>
<title>Support - Frequently Asked Questions</title>
<description>What do I do when I have problems?</description>
<section id="support"><title>Support</title>
<ul>
<li><a href="#support.what2do">"Why can't I ...? Why won't ... work?" What
to do in case of problems</a></li>
<li><a href="#support.support">Whom do I contact for support?</a></li>
</ul>
<section id="support.what2do">
<title>"Why can't I ...? Why won't ... work?" What to do in case of
problems</title>
<p>If you are having trouble with your Apache server software, you should
take the following steps:</p>
<dl>
<dt>Check the errorlog!</dt>
<dd>Apache tries to be helpful when it encounters a problem. In many
cases, it will provide some details by writing one or messages to the
server error log. Sometimes this is enough for you to diagnose & fix
the problem yourself (such as file permissions or the like). The default
location of the error log is
<code>/usr/local/apache2/logs/error_log</code>, but see the <directive
module="core">ErrorLog</directive> directive in your config files for the
location on your server.</dd>
<dt>Check the <a
href="http://httpd.apache.org/docs/&httpd.docs;/faq/">FAQ</a>!</dt>
<dd>The latest version of the Apache Frequently-Asked Questions list can
always be found at the main Apache web site.</dd>
<dt>Check the Apache bug database</dt>
<dd>Most problems that get reported to The Apache Group are recorded in
the <a href="http://httpd.apache.org/bug_report.html">bug database</a>.
<strong>Please</strong> check the existing reports, open
<strong>and</strong> closed, before adding one. If you find that your
issue has already been reported, please <em>don't</em> add a "me, too"
report. If the original report isn't closed yet, we suggest that you
check it periodically. You might also consider contacting the original
submitter, because there may be an email exchange going on about the
issue that isn't getting recorded in the database.</dd>
<dt><a id="support.what2do.user-support"
name="support.what2do.user-support">Ask in a user support forum</a></dt>
<dd><p>Apache has an active community of users who are willing to share
their knowledge. Participating in this community is usually the best and
fastest way to get answers to your questions and problems.</p>
<p><a href="http://httpd.apache.org/userslist.html">Users
mailing list</a></p>
<p>USENET newsgroups:</p>
<ul>
<li>comp.infosystems.www.servers.unix
[<a href="news:comp.infosystems.www.servers.unix">news</a>]
[<a href="http://groups.google.com/groups?group=comp.infosystems.www.servers.unix">google</a>]
</li>
<li>comp.infosystems.www.servers.ms-windows
[<a href="news:comp.infosystems.www.servers.ms-windows">news</a>]
[<a href="http://groups.google.com/groups?group=comp.infosystems.www.servers.ms-windows">google</a>]
</li>
<li>comp.infosystems.www.authoring.cgi
[<a href="news:comp.infosystems.www.authoring.cgi">news</a>]
[<a href="http://groups.google.com/groups?group=comp.infosystems.www.authoring.cgi">google</a>]
</li>
</ul></dd>
<dt>If all else fails, report the problem in the bug database</dt>
<dd><p>If you've gone through those steps above that are appropriate and
have obtained no relief, then please <em>do</em> let the httpd developers
know about the problem by <a
href="http://httpd.apache.org/bug_report.html">logging a bug
report</a>.</p>
<p>If your problem involves the server crashing and generating a core
dump, please include a backtrace (if possible). As an example,</p>
<example>
# cd <var>ServerRoot</var><br />
# dbx <var>httpd</var> <var>core</var><br />
(dbx) where
</example>
<p>(Substitute the appropriate locations for your <var>ServerRoot</var>
and your <var>httpd</var> and <var>core</var> files. You may have to use
<code>gdb</code> instead of <code>dbx</code>.)</p>
</dd>
</dl>
</section>
<section id="support.support"><title>Whom do I contact for support?</title>
<p>With several million users and fewer than forty volunteer developers,
we cannot provide personal support for Apache. For free support, we
suggest participating in a <a href="#support.what2do.user-support"
>user forum</a>.</p>
<p>Professional, commercial support for Apache is available from
<a href="http://www.apache.org/info/support.cgi">a number of
companies</a>.</p>
</section>
</section>
</faq>
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