[ENH] Improve GH issue templates (GH-5223)

* Use separate fields for environment information in bug reports.
* Order the templates explicitly.
* Add a reference to the mailing list.

5 files changed, 41 insertions, 32 deletions

diff --git a/.github/ISSUE_TEMPLATE/bug_report.yml b/.github/ISSUE_TEMPLATE/1_bug_report.yml
index 1c2f8aa83..f1828b030 100644
--- a/.github/ISSUE_TEMPLATE/bug_report.yml
+++ b/.github/ISSUE_TEMPLATE/1_bug_report.yml
@@ -36,17 +36,25 @@ body:
     attributes:
       label: "Expected behaviour"
       description: "A clear and concise description of what you expected to happen."
-  - type: textarea
-    id: environment
+  - type: markdown
     attributes:
-      label: Environment
-      description: "please complete the following information"
       value: |
-        OS: [e.g. Linux, Windows, macOS]
-        Python version [e.g. 3.10.2]
-        Cython version [e.g. 3.0.0a11]
-    validations:
-      required: true
+        **Environment** - please complete the following information:
+  - type: input
+    id: environment_os
+    attributes:
+      label: "OS"
+      placeholder: "e.g. Linux, Windows, macOS"
+  - type: input
+    id: environment_python_v
+    attributes:
+      label: "Python version"
+      placeholder: "e.g. 3.10.2"
+  - type: input
+    id: environment_cython_v
+    attributes:
+      label: "Cython version"
+      placeholder: "e.g. 3.0.0a11"
   - type: textarea
     id: context
     attributes:
diff --git a/.github/ISSUE_TEMPLATE/feature_request.yml b/.github/ISSUE_TEMPLATE/2_feature_request.yml
index 3d46fe3bc..3d46fe3bc 100644
--- a/.github/ISSUE_TEMPLATE/feature_request.yml
+++ b/.github/ISSUE_TEMPLATE/2_feature_request.yml
diff --git a/.github/ISSUE_TEMPLATE/3_blank_issue.yml b/.github/ISSUE_TEMPLATE/3_blank_issue.yml
new file mode 100644
index 000000000..2b278de5e
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/3_blank_issue.yml
@@ -0,0 +1,21 @@
+name: Blank Issue
+description: Not a Bug or a Feature Request. DO NOT post support questions here, see the "I NEED HELP" section
+body:
+  - type: markdown
+    attributes:
+      value: |
+        **PLEASE READ THIS FIRST:**
+        - DO NOT use the bug and feature tracker for general questions and support requests.
+        Use the [`cython-users`](https://groups.google.com/g/cython-users) mailing list instead.
+        It has a wider audience, so you get more and better answers.
+        - Did you search for SIMILAR ISSUES already?
+        Please do, it helps to save us precious time that we otherwise could not invest into development.
+        - Did you try the LATEST MASTER BRANCH or pre-release?
+        It might already have what you want to report.
+        Specifically, the legacy stable 0.29.x release series receives only important low-risk bug fixes.
+        Also see the [Changelog](https://github.com/cython/cython/blob/master/CHANGES.rst) regarding recent changes
+  - type: textarea
+    attributes:
+      label: "Describe your issue"
+    validations:
+      required: true
diff --git a/.github/ISSUE_TEMPLATE/config.yml b/.github/ISSUE_TEMPLATE/config.yml
index 40a53efc9..67c3c671c 100644
--- a/.github/ISSUE_TEMPLATE/config.yml
+++ b/.github/ISSUE_TEMPLATE/config.yml
@@ -1,5 +1,5 @@
-blank_issues_enabled: true
+blank_issues_enabled: false
 contact_links:
-  - name: Cython-users mailing list
+  - name: I NEED HELP or I have a question/comment
     url: https://groups.google.com/g/cython-users
-    about: Please ask and answer support questions here instead of on github.
+    about: The Cython-users mailing list is a place to ask and answer support questions.
diff --git a/.github/ISSUE_TEMPLATE/other.md b/.github/ISSUE_TEMPLATE/other.md
deleted file mode 100644
index 95aa5153e..000000000
--- a/.github/ISSUE_TEMPLATE/other.md
+++ /dev/null
@@ -1,20 +0,0 @@
----
-name: Other
-about: Anything that does not qualify as either "bug" or "feature request". DO NOT post support requests here.
-title: ""
-labels: ''
-assignees: ''
-
----
-
-<!--
-**Note:**
-- DO NOT use the bug and feature tracker for general questions and support requests.
-  Use the `cython-users` mailing list instead.
-  It has a wider audience, so you get more and better answers.
-- Did you search for similar issues already?
-  Please do, it helps to save us precious time that we otherwise could not invest into development.
-- Did you try the latest master branch or pre-release?
-  It might already have what you want to report.
-  Also see the [Changelog](https://github.com/cython/cython/blob/master/CHANGES.rst) regarding recent changes.
--->