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@@ -95,6 +95,7 @@ Guidelines:
- Consider notifying `#support_gitlab-com` beforehand. So in case if the feature has any side effects on user experience, they can mitigate and disable the feature flag to reduce some impact.
- If the feature meets the requirements for creating a [Change Management](https://about.gitlab.com/handbook/engineering/infrastructure/change-management/#feature-flags-and-the-change-management-process) issue, create a Change Management issue per [criticality guidelines](https://about.gitlab.com/handbook/engineering/infrastructure/change-management/#change-request-workflows).
- For simple, low-risk, easily reverted features, proceed and [enable the feature in `#production`](#process).
+- For support requests to toggle feature flags for specific groups or projects, please follow the process outlined in the [support workflows](https://about.gitlab.com/handbook/support/workflows/saas_feature_flags.html).
#### Process