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diff --git a/doc/operations/incident_management/escalation_policies.md b/doc/operations/incident_management/escalation_policies.md new file mode 100644 index 00000000000..9df8f0dbf7f --- /dev/null +++ b/doc/operations/incident_management/escalation_policies.md @@ -0,0 +1,43 @@ +--- +stage: Monitor +group: Monitor +info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/engineering/ux/technical-writing/#assignments +--- + +# Escalation Policies **(PREMIUM)** + +> [Introduced](https://gitlab.com/groups/gitlab-org/-/epics/4638) in [GitLab Premium](https://about.gitlab.com/pricing/) 14.1. + +Escalation Policies protect your company from missed critical alerts. Escalation Policies contain +time-boxed steps that automatically page the next responder in the escalation step if the responder +in the previous step has not responded. You can create an escalation policy in the GitLab project +where you manage [On-call schedules](oncall_schedules.md). + +## Add an escalation policy + +If you have at least Maintainer [permissions](../../user/permissions.md), +you can create an escalation policy: + +1. Go to **Operations > Escalation Policies** and select **Add an escalation policy**. +1. In the **Add escalation policy** form, enter the policy's name and description, and create + escalation rules to follow when a primary responder misses an alert. +1. Select **Add escalation policy**. + + + +### Edit an escalation policy + +Follow these steps to update an escalation policy: + +1. Go to **Operations > Escalation Policies** and select the **Pencil** icon on the top right of the + policy card, across from the policy name. +1. In the **Edit policy** form, edit the information you wish to update. +1. Select the **Edit policy** button to save your changes. + +### Delete an escalation policy + +Follow these steps to delete a policy: + +1. Go to **Operations > Escalation Policies** and select the **Trash Can** icon on the top right of + the policy card. +1. In the **Delete escalation policy** window, select the **Delete escalation policy** button. |