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diff --git a/doc/operations/incident_management/integrations.md b/doc/operations/incident_management/integrations.md index 8c2159c130b..2ffe3e7e9fb 100644 --- a/doc/operations/incident_management/integrations.md +++ b/doc/operations/incident_management/integrations.md @@ -4,7 +4,17 @@ group: Health info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/engineering/ux/technical-writing/#assignments --- -# Integrations +# Alert integrations **(FREE)** + +> - [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/13203) in [GitLab Ultimate](https://about.gitlab.com/pricing/) 12.4. +> - [Moved](https://gitlab.com/gitlab-org/gitlab/-/issues/42640) to [GitLab Core](https://about.gitlab.com/pricing/) in 12.8. + +GitLab can accept alerts from any source via a webhook receiver. This can be configured +generically or, in GitLab versions 13.1 and greater, you can configure +[External Prometheus instances](../metrics/alerts.md#external-prometheus-instances) +to use this endpoint. + +## Integrations list > [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/245331) in [GitLab Core](https://about.gitlab.com/pricing/) 13.5. @@ -14,3 +24,176 @@ the list of configured alerts integrations by navigating to The list displays the integration name, type, and status (enabled or disabled):  + +## Configuration + +GitLab can receive alerts via a HTTP endpoint that you configure, +or the [Prometheus integration](#external-prometheus-integration). + +### Single HTTP Endpoint **(FREE)** + +Enabling the HTTP Endpoint in a GitLab projects activates it to +receive alert payloads in JSON format. You can always +[customize the payload](#customize-the-alert-payload-outside-of-gitlab) to your liking. + +1. Sign in to GitLab as a user with maintainer [permissions](../../user/permissions.md) + for a project. +1. Navigate to **Settings > Operations** in your project. +1. Expand the **Alerts** section, and in the **Integration** dropdown menu, select **Generic**. +1. Toggle the **Active** alert setting to display the **URL** and **Authorization Key** + for the webhook configuration. + +### HTTP Endpoints **PREMIUM** + +> [Introduced](https://gitlab.com/groups/gitlab-org/-/epics/4442) in [GitLab Premium](https://about.gitlab.com/pricing/) 13.6. + +In [GitLab Premium](https://about.gitlab.com/pricing/), you can create multiple +unique HTTP endpoints to receive alerts from any external source in JSON format, +and you can [customize the payload](#customize-the-alert-payload-outside-of-gitlab). + +1. Sign in to GitLab as a user with maintainer [permissions](../../user/permissions.md) + for a project. +1. Navigate to **Settings > Operations** in your project. +1. Expand the **Alerts** section. +1. For each endpoint you want to create: + + 1. In the **Integration** dropdown menu, select **HTTP Endpoint**. + 1. Name the integration. + 1. Toggle the **Active** alert setting to display the **URL** and **Authorization Key** + for the webhook configuration. You must also input the URL and Authorization Key + in your external service. + 1. _(Optional)_ To generate a test alert to test the new integration, enter a + sample payload, then click **Save and test alert payload**. Valid JSON is required. + 1. Click **Save Integration**. + +The new HTTP Endpoint displays in the [integrations list](#integrations-list). +You can edit the integration by selecting the **{pencil}** pencil icon on the right +side of the integrations list. + +### External Prometheus integration + +For GitLab versions 13.1 and greater, please read +[External Prometheus Instances](../metrics/alerts.md#external-prometheus-instances) +to configure alerts for this integration. + +## Customize the alert payload outside of GitLab + +For all integration types, you can customize the payload by sending the following +parameters. All fields are optional. If the incoming alert does not contain a value for the `Title` field, a default value of `New: Incident` will be applied. + +| Property | Type | Description | +| ------------------------- | --------------- | ----------- | +| `title` | String | The title of the incident. | +| `description` | String | A high-level summary of the problem. | +| `start_time` | DateTime | The time of the incident. If none is provided, a timestamp of the issue is used. | +| `end_time` | DateTime | For existing alerts only. When provided, the alert is resolved and the associated incident is closed. | +| `service` | String | The affected service. | +| `monitoring_tool` | String | The name of the associated monitoring tool. | +| `hosts` | String or Array | One or more hosts, as to where this incident occurred. | +| `severity` | String | The severity of the alert. Must be one of `critical`, `high`, `medium`, `low`, `info`, `unknown`. Default is `critical`. | +| `fingerprint` | String or Array | The unique identifier of the alert. This can be used to group occurrences of the same alert. | +| `gitlab_environment_name` | String | The name of the associated GitLab [environment](../../ci/environments/index.md). Required to [display alerts on a dashboard](../../user/operations_dashboard/index.md#adding-a-project-to-the-dashboard). | + +You can also add custom fields to the alert's payload. The values of extra +parameters aren't limited to primitive types (such as strings or numbers), but +can be a nested JSON object. For example: + +```json +{ "foo": { "bar": { "baz": 42 } } } +``` + +NOTE: +Ensure your requests are smaller than the +[payload application limits](../../administration/instance_limits.md#generic-alert-json-payloads). + +Example request: + +```shell +curl --request POST \ + --data '{"title": "Incident title"}' \ + --header "Authorization: Bearer <authorization_key>" \ + --header "Content-Type: application/json" \ + <url> +``` + +The `<authorization_key>` and `<url>` values can be found when configuring an alert integration. + +Example payload: + +```json +{ + "title": "Incident title", + "description": "Short description of the incident", + "start_time": "2019-09-12T06:00:55Z", + "service": "service affected", + "monitoring_tool": "value", + "hosts": "value", + "severity": "high", + "fingerprint": "d19381d4e8ebca87b55cda6e8eee7385", + "foo": { + "bar": { + "baz": 42 + } + } +} +``` + +## Triggering test alerts + +> [Introduced](https://gitlab.com/groups/gitlab-org/-/epics/3066) in GitLab Core in 13.2. + +After a [project maintainer or owner](../../user/permissions.md) +configures an integration, you can trigger a test +alert to confirm your integration works properly. + +1. Sign in as a user with Developer or greater [permissions](../../user/permissions.md). +1. Navigate to **Settings > Operations** in your project. +1. Click **Alerts endpoint** to expand the section. +1. Enter a sample payload in **Alert test payload** (valid JSON is required). +1. Click **Test alert payload**. + +GitLab displays an error or success message, depending on the outcome of your test. + +## Automatic grouping of identical alerts **(PREMIUM)** + +> [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/214557) in [GitLab Premium](https://about.gitlab.com/pricing/) 13.2. + +In GitLab versions 13.2 and greater, GitLab groups alerts based on their +payload. When an incoming alert contains the same payload as another alert +(excluding the `start_time` and `hosts` attributes), GitLab groups these alerts +together and displays a counter on the [Alert Management List](incidents.md) +and details pages. + +If the existing alert is already `resolved`, GitLab creates a new alert instead. + + + +## Link to your Opsgenie Alerts + +> [Introduced](https://gitlab.com/groups/gitlab-org/-/epics/3066) in [GitLab Premium](https://about.gitlab.com/pricing/) 13.2. + +WARNING: +We are building deeper integration with Opsgenie and other alerting tools through +[HTTP endpoint integrations](#single-http-endpoint) so you can see alerts in +the GitLab interface. As a result, the previous direct link to Opsgenie Alerts from +the GitLab alerts list is deprecated in +GitLab versions [13.8 and later](https://gitlab.com/gitlab-org/gitlab/-/issues/273657). + +You can monitor alerts using a GitLab integration with [Opsgenie](https://www.atlassian.com/software/opsgenie). + +If you enable the Opsgenie integration, you can't have other GitLab alert +services +active at the same time. + +To enable Opsgenie integration: + +1. Sign in as a user with Maintainer or Owner [permissions](../../user/permissions.md). +1. Navigate to **Operations > Alerts**. +1. In the **Integrations** select box, select **Opsgenie**. +1. Select the **Active** toggle. +1. In the **API URL** field, enter the base URL for your Opsgenie integration, + such as `https://app.opsgenie.com/alert/list`. +1. Select **Save changes**. + +After you enable the integration, navigate to the Alerts list page at +**Operations > Alerts**, and then select **View alerts in Opsgenie**. |