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diff --git a/doc/policy/alpha-beta-support.md b/doc/policy/alpha-beta-support.md new file mode 100644 index 00000000000..be634bbf7be --- /dev/null +++ b/doc/policy/alpha-beta-support.md @@ -0,0 +1,40 @@ +--- +stage: Enablement +group: Distribution +info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/engineering/ux/technical-writing/#assignments +--- + +# Support for Alpha, Beta, and Generally Available Features **(PREMIUM)** + +Some GitLab features are released as [Alpha or Beta versions](https://about.gitlab.com/support/statement-of-support.html#alpha--beta-features) which are not fully supported. All other features are considered to be Generally Available (GA). + +## Alpha Features + +Characteristics of alpha features: + +- Not ready for production use. +- Unstable and can cause performance and stability issues. +- Configuration and dependencies are likely to change. +- Features and functions may be removed. +- Data loss can occur (be that through bugs or updates). + +Support is **not** provided for Alpha features and issues with them should be opened in the [GitLab issue tracker](https://gitlab.com/gitlab-org/gitlab/issues). + +## Beta Features + +Characteristics of beta features: + +- Not ready for production use. +- Unstable and can cause performance and stability issues. +- Configuration and dependencies are not likely to change. +- Features and functions are not likely to change. +- Data loss is not likely. + +Your Support Contract provides **best-efforts** support for Beta features, with the expectation that issues will require extra time and assistance from development to troubleshoot. + +## Generally Available (GA) + +Generally Available features means that they passed the [Production Readiness Review](https://gitlab.com/gitlab-com/gl-infra/readiness/-/blob/master/.gitlab/issue_templates/production_readiness.md) for GitLab.com, and are: + +- Ready for production use at any scale. +- Fully documented and supported. |