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Diffstat (limited to 'doc/user/project/service_desk.md')
| -rw-r--r-- | doc/user/project/service_desk.md | 45 |
1 files changed, 22 insertions, 23 deletions
diff --git a/doc/user/project/service_desk.md b/doc/user/project/service_desk.md index f899120f0c2..645b9bffcc1 100644 --- a/doc/user/project/service_desk.md +++ b/doc/user/project/service_desk.md @@ -53,36 +53,35 @@ Service Desk is enabled on GitLab.com. If you're a [Silver subscriber](https://about.gitlab.com/gitlab-com/), you can skip the step 1 below; you only need to enable it per project. -1. [Set up incoming email](../../administration/incoming_email.md#set-it-up) for the GitLab instance. This must - support [email sub-addressing](../../administration/incoming_email.md#email-sub-addressing). -2. Navigate to your project's **Settings** and scroll down to the **Service Desk** - section. -3. If you have the correct access and an Premium license, - you will see an option to set up Service Desk: +1. [Set up incoming email](../../administration/incoming_email.md#set-it-up) for the GitLab instance. This must + support [email sub-addressing](../../administration/incoming_email.md#email-sub-addressing). +1. Navigate to your project's **Settings** and scroll down to the **Service Desk** + section. +1. If you have the correct access and an Premium license, + you will see an option to set up Service Desk: -  +  -4. Checking that box will enable Service Desk for the project, and show a - unique email address to email issues to the project. These issues will be - [confidential](issues/confidential_issues.md), so they will only be visible to project members. +1. Checking that box will enable Service Desk for the project, and show a + unique email address to email issues to the project. These issues will be + [confidential](issues/confidential_issues.md), so they will only be visible to project members. - **Warning**: this email address can be used by anyone to create an issue on - this project, whether or not they have access to your GitLab instance. - We recommend **putting this behind an alias** so that it can be changed if - needed, and **[enabling Akismet](../../integration/akismet.md)** on your GitLab instance to add spam - checking to this service. Unblocked email spam would result in many spam - issues being created, and may disrupt your GitLab service. + **Warning**: this email address can be used by anyone to create an issue on + this project, whether or not they have access to your GitLab instance. + We recommend **putting this behind an alias** so that it can be changed if + needed, and **[enabling Akismet](../../integration/akismet.md)** on your GitLab instance to add spam + checking to this service. Unblocked email spam would result in many spam + issues being created, and may disrupt your GitLab service. -  +  - _In GitLab 11.7, we updated the format of the generated email address. - However the older format is still supported, allowing existing aliases - or contacts to continue working._ + _In GitLab 11.7, we updated the format of the generated email address. + However the older format is still supported, allowing existing aliases + or contacts to continue working._ +1. Service Desk is now enabled for this project! You should be able to access it from your project's navigation **Issue submenu**: -5. Service Desk is now enabled for this project! You should be able to access it from your project's navigation **Issue submenu**: - -  +  ## Using Service Desk |