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<page xmlns="http://projectmallard.org/1.0/"
xmlns:its="http://www.w3.org/2005/11/its"
type="guide"
id="troubleshooting-DVD">
<info>
<link type="guide" xref="index#troubleshooting"/>
<link type="seealso" xref="supported-formats"/>
<revision pkgversion="3.30" version="0.2" date="2019-01-11" status="draft"/>
<desc>I cannot play my DVD.</desc>
<credit type="author">
<name its:translate="no">Marta Bogdanowicz</name>
<email its:translate="no">majus85@gmail.com</email>
</credit>
<credit type="author">
<name its:translate="no">Andre Klapper</name>
<email its:translate="no">ak-47@gmx.net</email>
</credit>
<license>
<p>Creative Commons Share Alike 3.0</p>
</license>
</info>
<title>Problem with playing movies from a DVD</title>
<p>
It may happen that after putting a DVD into your CD/DVD drive, <app>Videos</app>
shows the error message <gui>An error occurred ‒ The movie could not be read.</gui>
This may be because your <link xref="supported-formats">a required
<sys>GStreamer</sys> plugin to read the format of the movie is not installed
on your system</link>, or because DVD is encrypted and a DVD decryption package
is not installed on your system.
</p>
<note style="tip">
<p>To open encrypted DVDs, consider installing the <sys>libdvdcss</sys>
package. However, note that using this package is not legal in all countries.
For further information if or where the package might be available for your
distribution, please ask in a support forum of your distribution.</p>
</note>
</page>
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