diff options
author | Ted Lemon <source@isc.org> | 2001-03-16 02:05:24 +0000 |
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committer | Ted Lemon <source@isc.org> | 2001-03-16 02:05:24 +0000 |
commit | 1ad180b1f22e2c54fc5f5c182dda3f9ce6790097 (patch) | |
tree | 4d24a56d5bca094ede8f2eded480f45149f1a812 | |
parent | 3350f5b7414f63f30257d4e1ef283ab928841593 (diff) | |
download | isc-dhcp-3-BETA-2-PATCH-19.tar.gz |
Update bug tracking adviceV3-BETA-2-PATCH-19
-rw-r--r-- | README | 34 |
1 files changed, 23 insertions, 11 deletions
@@ -481,9 +481,13 @@ WHERE TO REPORT BUGS: If you want the act of sending in a bug report to result in you getting help in the form of a fixed piece of software, you are asking for help. Your bug report is helpful to us, but fundamentally you are making a support request, so please use the -addresses described in the previous paragraphs. If your bug report -includes a patch, or if you don't care about getting a response to it, -you can send it to dhcp-bugs@isc.org without subscribing. +addresses described in the previous paragraphs. If you are _sure_ that +your problem is a bug, and not user error, or if your bug report +includes a patch, you can send it to dhcp-bugs@isc.org without +subscribing. This mailing list goes into a bug tracking system, so +you don't need to check periodically to see if we still remember the +bug - if you haven't been notified that the bug has been closed, we +still consider it a bug, and still have it in the system. PLEASE DO NOT REPORT BUGS IN OLD SOFTWARE RELEASES! Fetch the latest release and see if the bug is still in that version of the software, @@ -561,12 +565,12 @@ figure out your problem. If you need handholding support, please consider contacting a commercial provider of the ISC DHCP Distribution. - - The specific operating system name and version of the + 1. The specific operating system name and version of the machine on which the DHCP server or client is running. - - The specific operating system name and version of the + 2. The specific operating system name and version of the machine on which the client is running, if you are having trouble getting a client working with the server. - - If you're running Linux, the version number we care about is + 3. If you're running Linux, the version number we care about is the kernel version and maybe the library version, not the distribution version - e.g., while we don't mind knowing that you're running Redhat version mumble.foo, we must know @@ -575,16 +579,16 @@ Distribution. although if you don't know that off the top of your head it may be hard for you to figure it out, so don't go crazy trying. - - The specific version of the DHCP distribution you're + 4. The specific version of the DHCP distribution you're running, for example "2.0b1pl19", not "2.0". - - Please explain the problem carefully, thinking through what + 5. Please explain the problem carefully, thinking through what you're saying to ensure that you don't assume we know something about your situation that we don't know. - - Include your dhcpd.conf and dhcpd.leases file if they're not + 6. Include your dhcpd.conf and dhcpd.leases file if they're not huge (if they are huge, we may need them anyway, but don't send them until you're asked). Huge means more than 100 kilobytes each. - - Include a log of your server or client running until it + 7. Include a log of your server or client running until it encounters the problem - for example, if you are having trouble getting some client to get an address, restart the server with the -d flag and then restart the client, and @@ -592,7 +596,7 @@ Distribution. include the output of the client as it fails to get an address or otherwise does the wrong thing. Do not leave out parts of the output that you think aren't interesting. - - If the client or server is dumping core, please run the + 8. If the client or server is dumping core, please run the debugger and get a stack trace, and include that in your bug report. For example, if your debugger is gdb, do the following: @@ -604,6 +608,14 @@ Distribution. This assumes that it's the dhcp server you're debugging, and that the core file is in dhcpd.core. + 9. If you know that the problem is an actual bug, and you can + reproduce the bug, you can skip steps 6 through 8 and instead + capture a trace file using the -tf flag (see the man page for + details). If you do this, and there is anything in your + dhcp configuration that you are not willing to make public, + please send the trace file to dhcp-bugs@isc.org and NOT to + dhcp-server@isc.org, because the tracefile contains your entire + dhcp configuration. PLEASE DO NOT send queries about non-isc clients to the dhcp-client mailing list. If you're asking about them on an ISC mailing list, |